Business Office Director
Company: OakLeaf Clinics
Location: Eau Claire
Posted on: May 13, 2022
Reports to: Chief Financial Officer
Direct Reports: Coding Lead, Customer Service Lead, Cash Management
Lead, Billing/Follow Up Lead, Registration Lead
The Business Office Director will oversee all areas of the Business
Office, Revenue Cycle functions and management of staff. - -The
position will develop and implement policies and procedures that
ensure timely and accurate billing, manage the collection process
from third-party payers and patients and be responsible for all
Daily Operational activities.
Major Areas of Responsibility:
Manages the systems, policies, procedures and personnel of the
Supervises and is directly responsible for the staff doing billing
and collecting, charge entry, coding, credentialing, payment
posting, denial tracking, accounts receivable, follow up and
Works with the CFO and Clinic Managers to ensure outstanding
billing compliance and efficiency.
Creates and monitors reports for financial and operational
performance (daily, monthly and year-end).
Sets fee schedule and monitors payer agreements to ensure third
parties are reimbursing at contracted rates. Supports an analysis
of third-party contract negotiations.
Monitors cash flow applied to AR to analyze deficiencies and create
and apply corrective action to assure accurate and timely receipt
of payment from Patients, Government Agencies, and Commercial
Establish and maintain revenue cycle duties that include
prioritization of work (e.g., Ensure a system of prioritization for
claims processing and accounts receivables management depending on
the volume, revenue, payer mix, etc.)
Data extraction from Epic.
Reinforces and abides by our Clinic's core values of Patient First,
Respect, Teamwork, Joy, Innovation and Continuity of Care. Ensures
team members abide by the same core values.
Monitors productivity of staff members. Clearly communicate the
standards of best practice performance and quality expectations to
all staff members.
Facilitates the rapid and successful conversion of patient revenue
into cash, minimize debt, improve cash flow and manage overall
health of the Clinic's receivables.
Analyzes, understands, interprets, and communicates key revenue
cycle and productivity data to determine current performance and
identify areas needing improvement.
Analyzes practice fees on an annual basis and makes rate
recommendations to ensure appropriate income/cash flow.
Participates on various committees to provide input from a Business
Leads Business Office Staff Meetings.
Conducts reimbursement monitoring for individual insurance
Develops communication materials for providers and staff to explain
new regulatory requirements, process changes, etc.
Conducts training presentations for providers and staff as
Collaborates with other entity leaders on various clinical
initiatives and improvement projects.
Understands Epic and other informational systems used within the
Clinic related to coding and billing and assists with interfaces,
set up, and maintenance of such systems.
Manages and analyzes Accounts Receivable report requests for
various supervisors in the clinic
Ensures optimal customer service to our patients and Providers
through guidance, goals, direction.
Collaborates across the organization to develop, implement and
maintain processes that impact cash and accounts receivables.
Assures all staff are treated fairly and consistently in accordance
with the organization's Human Resources policies and
Maintains a positive work environment by ensuring employees are
held accountable for their daily activities, performance and
behavior as well as treat other employees with respect.
Ensures the highest level of compassionate, patient-centered care
is provided to our patients.
Bachelor's and/or Master's degree, preferably in health care
Knowledge of business systems and design
Enhanced knowledge of ICD-10 and CPT coding preferred
Minimum of 5 years of experience in a physician practice revenue
Working knowledge of Microsoft Office Suite and products
Ability to effectively communicate and work efficiently with
administration, physicians, patients and staff.
Ability to demonstrate independent judgment and initiative.
Extensive experience in Epic.
Two plus years of demonstrated Management and Leadership
Keywords: OakLeaf Clinics, Eau Claire , Business Office Director, Administration, Clerical , Eau Claire, Wisconsin
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