Service Technician's
Company: Ken Vance Motors
Location: Eau Claire
Posted on: March 20, 2023
Job Description:
Title - - - - - - - - - - - - - - - - - -Service Technician
-Department - - - - Service -Reports To - - - - - -Service Manager
- -Purpose and ObjectiveProvides automotive services by performing
inspections, repairs, maintenance, and installations efficiently
and safely according to Honda's standards. -Essential Job
FunctionsDeliver Value for the Customer
- Establishes and maintains good working relationships with
customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully,
promptly, with genuine concern, and according to the dealership's
guidelines.
- Creates an environment where customers are regularly apprised
of the current situation.
- Takes the initiative to exceed customer satisfaction, even if
it requires overcoming obstacles.
- Ensures that each and every customer encounter is consistent
with CSI practices.
- Collects all necessary information before requesting parts
(e.g., model year, etc.).
- Completes service and repair assignments correctly, ensuring
repairs pass quality inspections or test drives.
- Road tests vehicles to ensure repairs are completed
properly.
- Maintains sufficient personally-owned tools; keeps tools in
good working order.
- Uses the utmost care in keeping customers' vehicles clean by
using protective barriers when possible.
- Submits all claims promptly.
- Enters all claims completely in ADP.
- Assists Production Controllers/Service Consultants, if
necessary, to explain completed repairs to a customer.
- Understands the customer service measurements used at Ken
Vance.
- Identifies, recommends and supports opportunities for
methods/process improvement.
- Promotes the dealership by presenting a professional image and
positive attitude at all times -Meet Objectives
- Acts quickly to implement plans; organizes work efficiently;
follows up to ensure successful implementation.
- Prioritizes work to meet demands and customer needs.
- Demonstrates an interest in self-development; seeks out
challenging assignments.
- Completes repair orders within specified time frame and alerts
appropriate personnel if delayed.
- Removes and reinstalls electrical and/or mechanical parts.
- Coordinates with parts department to ensure parts are available
to complete repair.
- Checks parts against estimate and ensures proper parts were
ordered and received.
- Properly disposes of used parts and returns unused parts to the
parts person or location.
- Ensures that all mechanical and suspension-related repair work
specified on the estimate is complete and accurate.
- Reviews and evaluates service write-up to determine if
additional information is necessary and what type of diagnosis is
needed.
- Uses computer to look up part availability and repair
orders.
- Uses manuals including diagrams as necessary to complete the
repair order.
- Performs factory warranty repairs according to established
procedures.
- Completes time ticket correctly.
- Completes warranty repair orders according to policy.
- Returns special tools and reference materials to their
designated locations.
- Maintains tools and equipment in proper state of repair.
- Maintains a clean and well-organized work area; performs
preventive maintenance reports, cleaning, and repairs on dealership
tools and equipment; ensures facility is clean and organized at all
times.
- Maintains safe, working practices at all times and abides by
working rules and standards; wears all required safety and health
personal protective equipment. -Create Collaborative Relationships
- Strives for harmony and teamwork within the department and with
other departments.
- Communicates verbally and non-verbally clearly, concisely and
with enthusiasm in one-on-one and group interactions.
- Communicates regularly with members of other departments as
part of the Honda or VW/Audi dealer team.
- Builds productive working relationships with fellow employees
through clear communications.
- Has an approachable style; fosters open communication through
active listening; listens actively to understand others completely;
actively listens to concerns; takes action to respond to others'
needs.
- Produces accurate and clearly written documentation.
- Works collaboratively with internal and external customers;
provides technical assistance and support to team members as
needed; assists other Service Technicians when needed.
- Takes initiative to help others as needed.
- Persuades others to accept a point of view or obtain
commitment.
- Provides clear and legible record of service completed for both
customer and dealership use.
- Promptly notifies the Production Controller/Service Consultants
of any additional repair needs or other developments that would
cause a missed promise time or that create any changes to the
estimate.
- Promptly notifies the Dispatcher/Service Consultants when
repairs are complete.
- Attends and participates in team meetings as requested.
- Must be able to come to work promptly and regularly.
- Must be able to report to work in a timely and punctual
manner.
- Must be able to maintain good hygiene and be well groomed.
- Must be able to adhere to appropriate dress code policy for
each department.
- Must be able to take direction and work well with others.
- Must be able to concentrate and perform accurately.
- Must be able to react to change productively and handle other
tasks as assigned. -Function During Change and Uncertainty
- Presents self as a positive role model by demonstrating
commitment to other staff, customers, dealership and company.
- Departs from traditional ways of doing things to ensure
customer satisfaction and loyalty.
- Recommends innovative solutions to make procedures more
efficient.
- Utilizes all available information to ensure proper resolution
of problems; makes and implements decisions to accomplish goals and
meet deadlines.
- Resolves all disputes and difficulties with professionalism and
composure.
- Successfully performs overlapping tasks; performs multiple
tasks simultaneously in order to meet and exceed deadlines and
expectations; maintains composure when faced with multiple
demands.
- Modifies and makes the necessary changes to policies and
procedures in order to adapt to changes.
- Effectively handles changes in the service department;
implements and adapts to changes quickly and efficiently;
encourages others to value change.
- Analyzes and corrects vehicle problems in accordance with
manufacturer specifications.
- Diagnoses and corrects mechanical and electrical problems in
accordance with manufacturer specifications.
- Listens to and supports new ideas and approaches; adapts to
change quickly.
- Meets or exceeds flat rate time allowances.
- Makes decisions regarding repair options; asks for assistance
as necessary.
- Takes necessary steps to minimize time spent waiting for
parts.
- Utilizes technical assistance when needed.
- Maintains high ethical standards at all times. -Integrate
Expertise with Business Strategy
- Establishes knowledge base of auto industry competition.
- Follows all hazardous waste and OSHA safety regulations and
company policies.
- Stays up-to-date on the latest technical services through
training, bulletins, campaigns, etc.
- Keeps up-to-date on all information pertinent (e.g., dealership
policies and procedures) to the Service Technician position;
acquires necessary training as needed. * Responsible for others
duties as assigned and/or required by business need. -Knowledge,
Skills and Abilities Required -
- Has pride, takes personal satisfaction in providing quality
workmanship.
- Is an analytical thinker, wants to know how things work.
- Is thorough, pays attention to detail.
- Enjoys finding solutions to problems.
- Has a strong work ethic; efficiently utilizes time.
- Is a team player, enjoys helping others.
- Maintains a neat appearance at all times.
- Maintains quality standards by performing repairs to network
standards.
- Understands and utilizes the Diagnostic Strategy flow
process.
- Has a basic understanding of the entire collision repair
process.
- Has an organized and systematic approach to work processes
evidenced by efficiency and productivity rankings at or above
network standards.
- High School degree or equivalent preferred
- Other certifications or licenses as required by state law
- ASE certification commensurate with experience
- Minimum two years experience in automotive repair or service;
four or more years preferred
- Tools required to perform repairs and services
- Valid driver's license meeting insurability requirements. -
-Physical and Work Demands -The physical and work demands listed
below are representative of the demands required to perform the
primary duties and responsibilities of the job successfully.
Reasonable accommodations may be provided to enable the Service
Technician to perform the primary duties and
responsibilities.Physical
- Moving about the dealership to complete auto service and
repair
- Using hand and/or power tools and equipment consistent with
industry standards
- Using computer to look up information
- Standing for six to eight hours in a shift
- Bending, stretching, lifting, reaching, and climbing
- Utilizing physical and manual dexterity
- Lifting up to 50 lbs.
- Moving vehicles Work
- Noise
- Vibration
- Paint
- Dust
- Exhaust fumes
- Other hazardous and non-hazardous materials
- Extreme heat and/or cold
Keywords: Ken Vance Motors, Eau Claire , Service Technician's, Engineering , Eau Claire, Wisconsin
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