Manager, Enterprise Customer Success

Company: Jamf
Location: Eau Claire
Posted on: April 24, 2024

Job Description:

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

What you'll do at Jamf

At Jamf, we empower people to be their best selves and do their best work. The Manager of Enterprise Customer Success is responsible for the hiring, training, development, and ongoing management of the Enterprise Customer Success team. This includes onboarding, operational training, resource management, and the growth and development of staff. The Manager of Enterprise Customer Success is responsible for a team charged with the ownership and success of Enterprise accounts at Jamf. This role aims to maximize the success of Jamf's Enterprise customers as measured by customer retention and customer growth.

What you can expect to do this role:

• Demonstrate a relentless passion for the success of Jamf's customers
• Keep a highly skilled team engaged and focused on key initiatives
• Constantly improve processes and workflows to maximize team reach and impact
• Work with Human Resources team to interview and hire employees into department
• Assist in training staff and ensure processes are implemented effectively and efficiently
• Provide resources to teams to achieve goals of customer retention
• Act as an escalation point for account escalation and remediation
• Create and improve processes for proactively engaging with customers to maximize the timing and effectiveness of customer interactions
• Collaborate with other departments to drive customer success as a discipline at Jamf
• Serve as a consistent customer advocate to the organization to drive customer focus at Jamf
• Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership
• Develop growth plans for employees and nurture leadership within the department
• Engage in performance management to hold staff accountable for metrics, goals and deliverables
• Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention
• Maintain a high-level understanding of Jamf's product portfolio and associated third-party solution What we are looking for:
  • 2+ Years experience working in a customer service or sales role (Required)
  • Experience as a proven leader in the context of a team environment (Required)
  • Strong familiarity with the Apple ecosystem (Preferred)
  • Experience helping customers with complex needs to be successful (Required)
  • Experience working in a Technical Support or Customer Success role (Preferred)
  • Experience managing a team (Required)
  • Strong familiarity with Jamf products and relevant integrated technologies (Preferred)
  • Experience with tracking and reporting on key performance metrics (Preferred) How we help you reach your best potential:
    • Recently named a Best Workplace in Technology, Fortune Magazine 2021.
    • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our more than 90% employee retention rate agrees!
    • You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.
    • We put people over profits - which is why our customers keep coming back to us.
    • Our volunteer time off allows employees to support and give back to our communities.
    • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
    • 23 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
    • Over 100,000 Jamf Nation users, the largest online IT community in the world.
      
      What is a Jamf?
      You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
      
      What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
      
      We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
      
      Get social with us and follow the conversation at #OneJamf
      
      #LI-REMOTE

Keywords: Jamf, Eau Claire , Manager, Enterprise Customer Success, Executive , Eau Claire, Wisconsin