Director, ICHRA Carrier Relations

Company: Gravie
Location: Minneapolis
Posted on: May 24, 2025

Job Description:

Hi, we're Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.A Little More About The role:We're looking for a Director, ICHRA Carrier Relations. This role will be responsible for ensuring our members have a seamless experience as we coordinate their enrollments and payments with their selected Carrier. This leader understands how to navigate relationships and structures within Carriers and can build a team and processes at Gravie to support those relationships. This leader will play a pivotal role in developing a product and service that is changing the way consumer health plan needs are met.You will:

• Build out and oversee a Carrier Relations team responsible for establishing and maintaining relationships with carriers in order to enroll members, facilitate payments for their selected plans, and build a foundation for potential integrations.
• Design and define our ICHRA Carrier Relations program at Gravie.
• Own the creation and maintenance of a Carrier knowledge management resource that operational teams can leverage as they are helping members shop for a plan, enroll in a plan, and pay for a plan.
• Develop a system for tracking commissions owed to Gravie by carriers.
• Work with Marketing to educate carriers on ICHRA and why they need to invest in ICHRA related capabilities.
• Work with the Enrollment team to ensure members are effectively enrolled in their selected Carrier plans.
• Work with the Payments team responsible for ensuring member payments have been successfully made to the carrier and working with the Gravie Care Advisor team to reconcile any outstanding or incorrect payments.
• Partner with Product leadership to inform product strategy, roadmap, and carrier integration opportunities.
• Work with Product to roll out or test any Product initiatives.
• Build systems to collect data to identify trends, inform process and tool development, make business decisions, develop performance metrics and continuously work to improve them.
• Design metrics to measure performance and ensure attainment of all performance measures including quality, service levels, and customer satisfaction.
• Partner with Technology leadership to identify technologies and systems needed to deliver on the ICHRA experience.
• Demonstrate commitment to core Gravie competencies of being authentic, curious, creative, empathetic and outcome oriented.You bring:
• 5+ years of account management experience working with Carriers.
• We care less about your degree and more about your ability to think critically and speak your mind, use data and information to help you make decisions and solve problems, and your creativity.
• We also care less about your previous titles and more about the depth and breadth of experiences you've had creating and running a world class customer service program.
• Experience creating automated enrollment processes.
• Proven experience developing business partnerships.
• A high degree of comfort and familiarity with tools and technology.
• Proven ability to inspire a team, develop leaders and hold teams to a high standard of performance.
• Previous success establishing processes and tools and scaling teams in a high growth environment.
• Excellent analytical capabilities and previous experiences using data and information to inform decisions.
• Ability to track and report on Call Center Metrics.
• Ability to deal with ambiguity, shift gears comfortably, and decide and act without having the total picture.Gravie:In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.The salary range for this position is $156,000 - $260,000 annually. Numerous factors including, but not limited to, education, skills, work experience, certifications, etc. will be considered when determining compensation. In addition to base salary, this position is also eligible to participate in Gravie's annual bonus program. Stock options may also be awarded as part of the compensation package.Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.A Little More About Us:
• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.
• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self - we like you that way.
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Keywords: Gravie, Eau Claire , Director, ICHRA Carrier Relations, Executive , Minneapolis, Wisconsin