Part-time Customer Service Representative

Company: Menard, Inc
Location: Eau Claire
Posted on: May 3, 2021

Job Description:

MULTIPLE OPENINGS AVAILABLE The E-commerce Customer Service Representatives work directly with Customer inquires through email, telephone, or any other manner of available contact method. The Customer Service Representative is immediately responsible for assisting our Customers with their product questions and requirements. PART TIME REQUIREMENTS: Friday - Monday, 8am-5pm, preferred, but we can be flexible Must be willing to work every weekend An extra $3.00 per hour premium is paid for every Saturday/Sunday hour worked. PRIMARY RESPONSIBILITIES: Answer Customers' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager. Utilize Menards provided programs to research answers for Customers' questions and to remedy their problems quickly and effectively. Process returns and cancellation requests as prompted by Customer inquiry Provide clarification on Menards return policies and process returns accurately Review of order on hold in a timely manner and with the provided software to mitigate our risk to potentially fraudulent orders. Provide EXCEPTIONAL Customer service that is fast, friendly and helpful. Written responses are expected to be professional and sincere and phone calls should portray the same level of courteousness. Other duties as assigned by the E-Commerce General Manager and E-Commerce Sales Manager Skills & Requirements Ability to communicate in a professional and articulate manner, both verbally and written Ability to solve difficult problems and come up with effective solutions Ability to plan and organize work in an efficient manner Must be detail oriented Must be willing to work occasional overtime & occasional weekends Must be able to work both independently and on a team Must be able to set priorities and hit strict deadlines Must be proficient with Microsoft Excel, Word, Outlook Must have a positive attitude Candidates must be able to work ONSITE at the General Office in Eau Claire, WI. Visit us at www.menards.com/careers to explore all Career Opportunities.Qualifications

Keywords: Menard, Inc, Eau Claire , Part-time Customer Service Representative, Hospitality & Tourism , Eau Claire, Wisconsin