Customer Service Representative

Company: Sterling Water, Inc
Location: Eau Claire
Posted on: July 28, 2022

Job Description:

Sterling Culligan Water in our Eau Claire, WI location is looking for a professional and motivated Customer Service Representative who enjoys making a difference in their community and making every customer interaction a positive, fun, and rewarding experience!As a Customer Service Representative , your challenge will be to: Provide world-class customer service via telephone, email, and face to face to promptly respond and resolve every customer inquiry. Data entry of new customer accounts in electronic database. Schedule deliveries, installations, and service calls, taking into account the efficient use of company resources while offering customers viable options. Maintain accurate and complete customer documentation. Record details of inquiries, comments, and complaints during and after each customer interaction. Assist and support route, sales, and service personnel to ensure an effective, efficient customer experience. Other duties, as assigned Position Type and Expected Hours of Work This is a full-time position. Days and typical hours of work are Monday through Friday, 8:00 a.m. to 5:00p.m., 40 hours per week. Required Qualifications Two - three years related customer service experience High School Diploma or equivalent Must be legally authorized to work in the United States of America. Benefits and Perks At Sterling Water, Inc. we offer competitive compensation and an impressive benefits package. Benefits include medical, dental, and life insurance, short and long-term disability programs, robust retirement benefits, employee incentive pay, PTO, paid holidays, commission pay, tuition reimbursement, and a shortened work week during the summer months. Equal Employment Opportunity Statement Sterling Water, Inc provides equal employment opportunities to all employees and applicants for employment. In addition to federal law requirements, Sterling Water, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. Sterling Water, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sterling Water, Inc. s employees to perform their job duties may result in discipline up to and including discharge.Job Type: Full-timePay: From $16.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Profit sharing Tuition reimbursementSchedule: 8 hour shift Day shift Monday to FridaySupplemental Pay: Bonus pay Commission payEducation: High school or equivalent (Required)Experience: Customer Service: 2 years (Required)Work Location: One location

Keywords: Sterling Water, Inc, Eau Claire , Customer Service Representative, Hospitality & Tourism , Eau Claire, Wisconsin