Shift Manager
Company: Festival Foods
Location: Eau Claire
Posted on: January 21, 2023
Job Description:
Job SummaryJob Title: - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - Shift Manager IFLSA Status: - - - - - - - - -
- - - - - - - - - - - - - - - - - - HourlyReports to: - - - - - - -
- - - - - - - - - - - - - - - - - - - - Store Director - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - Under the direction of the Store Director and Assistant Store
Director, assists day-to-day store operations efficiently. - Job
DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES
- Communicates and reinforces Festival culture, customer service,
and performance expectations to store associates.
- Documents violations of company policies/procedures by
associates and conducts progressive disciplinary actions with
associates when necessary
- Answers questions and provides guidance to guests and
associates
- Ensures all department standards are being met in the store
during assigned shift.
- Observes sales floor and back stock conditions; takes action to
correct areas of opportunity
- Communicates and works cooperatively with Store Director,
Department Managers, and associates to maintain standards and
exceed guest expectations
- Oversees sanitation within the store during assigned
shift.
- Provides customer service to guests.
- Assists guests with finding items they are looking for
throughout the store
- Addresses guest concerns and resolves issues when a guest is
not satisfied with the service or product received
- Assists all department associates with daily
responsibilities.
- Responsible for quality control during assigned shift. Helps
ensure product safety and freshness. Must make sure customers
receive the products and services they order. - The Shift Manager I
is responsible for reporting any issues or quality defects to the
Department Managers.
- The Shift Manager I must make sure the workplace is safe and
clean during assigned shift. This includes reviewing and enforcing
all Occupational Safety standards and policies. - The Shift Manager
I is responsible for completing and filing all incident reports and
accident reports and reporting all violations.
- Other duties as assigned.
- Regular, timely attendance in compliance with the work
schedule, and adequate notice to find a replacement for occasional
absences. -QUALIFICATIONSTo perform this job successfully, an
individual must be able to perform each essential job duty
satisfactorily. - The requirements listed below are representative
of the knowledge, skill, and/or ability required. - Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Ability to deal tactfully and effectively with guests and
associates.
- Good oral and written communication skills and the ability to
handle a diverse crew in a stressful environment.
- Thorough understanding of all safety requirements and company
safety policies, including proper lifting techniques and box cutter
safety.
- Ability to use the following equipment: - forklift, harness,
power jack, walk behind lift, WAV, baler, compactor. -
- Must be available to work until close (10pm) at least one night
per week. -PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical
demands and work environment described below are representative of
those that must be met by an associate to successfully perform the
essential functions of this job. - Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions. -
- The associate must possess the ability to stand in place for
long periods of time; walk in the store; bend, stoop and kneel
regularly. - Requires fine finger and broad manual dexterity, and
eye-hand-foot coordination in order to operate equipment. -
- The associate must have full range of upper body motion in
order to lift stock. - Requires the ability to perform repetitive
tasks for prolonged periods of time.
- Must possess functional sensory abilities in order to visually
monitor the store, create attractive displays, and to operate
equipment.
- The position requires the associate to lift up to 50 pounds on
a regular basis. -WORK SCHEDULEThe Shift Manager I is a part-time
or full-time hourly position. - The work schedule will include
mornings, afternoons, evenings, weekends, and holidays. -Festival
Foods serves guests in 40 full-service, state-of-the-art
supermarkets throughout Wisconsin. At Festival Foods, we're not
simply selling groceries; we're on a mission! -Every business
decision we make is based on our "Boomerang Principle"--empowering
our associates to make decisions and take actions that will "Bring
the Customer Back". We are proud to be a family and employee-owned
company. -At Festival Foods we are committed to providing an
environment of mutual respect where equal employment opportunities
are available to all. - We are dedicated to building a top-notch
team of skilled, experienced and service-oriented associates who
represent a variety of backgrounds, perspectives, and talents. -
Festival Foods believes that diversity and inclusion among our
teammates, products, and our community strengthen our ability to
serve our guests, as we seek to recruit, develop and retain the
most talented people. -
Keywords: Festival Foods, Eau Claire , Shift Manager, Hospitality & Tourism , Eau Claire, Wisconsin
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