Associate Manager-Field Services
Company: TDS Telecom
Location: Eau Claire
Posted on: May 7, 2022
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Job Description:
Overview:As Associate Manager- Field Services you will be
responsible for providing functional leadership and direction to
non-exempt Field Service roles, and external contractors (where
applicable) in the assigned areas directly supporting capital
projects, inside and outside plant maintenance, installation and
repair of customer products and services. Strong focus on the
team's ability to provide premier customer service and technical
expertise while exhibiting a high level of professionalism in all
internal and external interactions. The position is responsible for
achieving all key operating metrics to include customer facing
metrics, capital targets, over time management, Quality Assurance
program, Inventory Management, Technician development and operating
budget adherence.
This position requires 24/7 availability, and in some markets leads
a team scheduled to work 7 days per week. This position is
responsible for management of front-line escalations from teams
across TDS (Sales, Customer Repair, Network Engineering, NOC,
Service Activation, WFM and other internal teams). This includes
managing customer and community escalations in a professional
manner.
Responsibilities also include local vendor selection and management
of drop contractors, network maintenance vendors and facilities
management (i.e., janitorial, snow clearing, lawn mowing, HVAC,
generators, electrical, etc.).
TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider
of fiber internet service. With more than 50 years of experience,
the growing communications company is building and deploying new,
fiber optic networks in neighborhoods across the country to deliver
up to 2 Gigabit internet speeds to homes and up to 10 Gigabit
internet speeds to business. In addition, TDS provides innovative
TV entertainment and advanced phone services. Visit tdsfiber.com to
learn more.
TDS provides communications services for more than 1,000 rural,
suburban, and metropolitan communities in the United States. The
company employs more than 3,000 people nationwide and is a
subsidiary of Telephone and Data Systems, Inc. (TDS Inc.), a
Fortune 1000 - company [NYSE: TDS]. Founded in 1969, Telephone and
Data Systems provides wireless, broadband, video, and voice; and
hosted and managed services to approximately 6 million connections
nationwide through its businesses: UScellular, TDS Telecom, and
OneNeck IT Solutions. TDS Inc. has been named to several Forbes
lists, including America's Best Employers for Diversity, Best Large
Employers, and Best Employers for Women. Visit tdsinc.com or
tdstelecom.com for more information.Responsibilities:
BenefitsAs a part of your total compensation, #TDS provides a
comprehensive, competitive benefit package. The benefit plans
address both the immediate and long term needs that you and your
family may have. For an overview of what we have to offer for
full-time employees including vacation, health benefits and
retirement options please click here.
At TDS, we embrace Equal Employment Opportunity by valuing our
differences and consider all qualified applicants without regard to
age, race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, status as a protected
veteran or any other status protected by law. To learn about our
diversity & inclusion philosophy and culture, click here!
Keywords: TDS Telecom, Eau Claire , Associate Manager-Field Services, IT / Software / Systems , Eau Claire, Wisconsin
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