US-Field Technical Spt Rep V
Company: Experis
Location: Eau Claire
Posted on: March 11, 2023
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Job Description:
Experis, a ManpowerGroup company has an exciting contract
opportunity for Field Technical Support Representative Onsite
position. This position is a 12-month contract for one of our key
clients, A purpose-led organization that is building a meaningful
future through innovation, technology, and collective
knowledge.
Position: Field Technical Support Representative
Location: Eau Claire, WI 54701 (Onsite)
Duration: 12+ Months Contract
Pay Range: $20/Hr - $25/Hr
Job Description:
This customer facing, non-exempt HP PC/Printer field break/fix
position provides a wide range of hardware support and related
services specifically to HP's PC Products customers. Products
include Laptop, Desktop, RPOS, and Workstation products. Printer
knowledge is a huge plus. A fast paced, constantly changing
environment that requires positive approaches and demonstrated
success at handling multiple stressors. Candidates must be
self-contained, resourceful, and determined for success.
This is a team-based group of self-starting, technical/mechanical
delivery professional. This ever-changing environment presents each
team member with various daily events that educate customers about
the technology, manage critical service events, and interact with
multiple levels of both HP and customer management/teams. These
teams are responsible for completely satisfied customers and
helping to grow HP's business in a profitable manner and within
budget. It is imperative that the Field Service Rep. understands
the financial aspects and business impact of what they deliver, how
and why. Typical types of reactive, on customer site, service
events include, but are not limited to: Configuring hardware,
software, and simple network components, install, unit repair, and
working with escalation personal performing and assisting in
technical action plans to remediate pc/print issues.
Demonstrated core competencies of success in this position are:
Strong mechanical aptitude, working with tools and various
alignment apparatus.
Alignment with customer's business needs while maintaining HP's
contractual commitments.
Ability to troubleshoot various hardware problems logically and
systemically technically/mechanically on printers. May also involve
third party software, networks, and switches.
Able to balance and prioritize multiple activities and issues.
Successful cause and effect understanding of financial perspectives
on the business.
Strong interpersonal verbal/written skills; especially in person,
on a customer site. This is critical to relationship building and
expectations.
Attention to detail and commitment to administrative
responsibilities.
Exercise solid business-based decision making skills, taking
appropriate risk to insure that both HP's and the customer's
business need are met.
Independent thinking while adhering to standard
technological/mechanical and business procedures.
Industry / company knowledge that provides solid technology
solutions and options to the customer.
Ability to evaluate a technical situation while managing the
operational challenges quickly and accurately.
Working independently and able to re-prioritization of
tasks/events/commitments quickly based on contract, customer, and
business situations. Highly skills at prioritization, planning,
working independently all within standard policies and business
standards.
Requirements:Able to bend, crawl, stoop, sit, lift, and move 50
pounds of weight.
Availability to work both scheduled and unscheduled overtime.
Participate in assigned work during non-traditional workdays,
holidays, and shift work.
Onsite customer facing experience.
Technical/mechanical hardware repair experience.
Demonstrated technical/mechanical aptitude for learning new
technology.
High School diploma or equivalent, plus additional hardware
technology training. College preferred.
Dress: Business Professional: Black slacks and blue collared
shirt.
Cell phone reimbursement and laptop/tablet will be provided.
Background checks will be completed. This may include, but not be
limited to employment history, education, drug, credit, and sex
offender registries. It is also dependent on customer agreements.
You may be called anytime during your employment to participate in
a background check.
Please Apply Today!
PandoLogic. Keywords: Technical Support Representative, Location:
Eau Claire, WI - 54702
Keywords: Experis, Eau Claire , US-Field Technical Spt Rep V, IT / Software / Systems , Eau Claire, Wisconsin
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