Technical Product Support Representative

Company: Marvin
Location: Weyerhaeuser
Posted on: May 5, 2025

Job Description:

Job Overview: Are you a tech- savvy problem solver with a passion for customer service? Marvin is seeking dedicated individuals to join our Customer Support Group . Technical Product Support Representatives learn the Marvin Product Collections inside and out to deliver a world-class level of customer service both internally and externally.

In this role, you'll provide answers and support to our dealers, distributors, and internal staff. Frequent questions include technical information, pricing assistance , structural requirements, product limitations and recommendations, and CAD drawings for Marvin Product Collections. But wait, there's more! This role has the potential to grow into an architectural support role in the future.

You'll be a great fit if you have strong computer skills and experience with AutoCAD, drafting concepts, and the construction industry. Top-tier customer service skills and an passion for learning are also of the utmost importance for this role. Marvin will provide extensive training on our products and processes to the right candidate.

This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Highlights of your role:

• Provide responses to our customers' requests for technical information, limitations, and the capabilities of our product
• Manage incoming inquiries by using available material resources and/or collaborate with product experts to advance the resolution of our customers' questions in a timely manner
• Provide product pricing, estimating, structural analysis, AutoCAD working drawings and any other special calculations as needed
• Cross-functional teamwork with product options and production abilities.
• Assist with the support and development of our channel partners and trade professionals Compensation: $21.00 to $25.00 per hour You're a good fit if you have (or if you can):
  • Strong PC skills and ability to learn AutoCAD and MS Office applications
  • Understanding of drafting concepts and knowledge of the construction industry
  • Strong customer service skills, self-motivation, confidence in managing priorities and timelines, organizational skills and attention to detail Also want to make sure you have:
    • 2-4 years related degree OR equivalent experience
    • Ability to quickly learn Marvin products, systems, and processes
    • Comfortability with applying basic mathematical skills
    • A vailable working scheduled of Monday- Friday 8:00 am to 5:00 pm We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
      
      For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
      
      We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
      
      Some of our unique and most popular benefits include:
      • $300 annual wellbeing account to spend on what helps you feel happy + healthy
      • Better Living Day! (a paid day off to go have some fun)
      • Annual profit sharing - recognizing everyone's contribution to Marvin's success
      • Giving at Marvin - participate in organized volunteer opportunities
      • Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
        
        Marvin is an Equal Opportunity Employer: This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
        
        

Keywords: Marvin, Eau Claire , Technical Product Support Representative, IT / Software / Systems , Weyerhaeuser, Wisconsin