IT Support Specialist

Company: Robert Half
Location: Eden Prairie
Posted on: February 18, 2026

Job Description:

Job Description Job Description The IT Support Specialist provides on?site technical support for a key facility in Eden Prairie. Essential Functions • Provide technical support for end users in person, over the phone, and via remote tools • Deliver hands?on support for shop floor and operational technology equipment • Resolve issues directly or escalate following defined processes • Install, configure, and maintain hardware and software on IT and shop floor equipment • Troubleshoot and escalate general hardware and software issues • Image and enroll PCs according to corporate standards • Perform basic Active Directory tasks such as password resets • Provide training to end users on hardware and software • Set up new employee PCs and support onboarding activities • Manage Windows security settings and local vulnerabilities, act as onsite contact for cyber incident remediation • Purchase and provision IT supplies as needed • Assist users with local data backups • Participate in IT audits and provide required documentation • Work with third?party vendors for proof?of?concepts, procurement, and issue resolution • Provide remote?hands support to regional and global level 2 and level 3 Infrastructure and Network Engineers • Associate degree in Computer Science, Information Systems, or equivalent experience • Experience with Microsoft Windows and Active Directory administration • Experience supporting and troubleshooting Microsoft Office Suite, Teams, SharePoint, and OneDrive • Experience configuring and maintaining Windows PCs, peripherals, and basic wireless network troubleshooting • Experience with EntraID, Intune, and ServiceNow • Two years of IT experience • CompTIA A, Network, Security, or equivalent certifications

Keywords: Robert Half, Eau Claire , IT Support Specialist, IT / Software / Systems , Eden Prairie, Wisconsin