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Information Technology Manager

Company: US Census Bureau
Location: Eau Claire
Posted on: July 15, 2019

Job Description:

Overview Open & closing dates 07/01/2019 to 07/15/2019 Service Excepted Pay scale & grade AD 00 Salary $19 to $19 per hour Appointment type Temporary - Temporary Appointment less than a year with a possible extension NTE 9/30/2020. Position may be extended at management's discretion. Work schedule Full-Time - The work schedule for this position is Mixed Tour. With a Mixed Tour work schedule, an employee may be changed between full-time, part-time and intermittent work schedules to accommodate fluctuating workloads and is subject to a signed agreement. Location FEW vacancies in the following location: Eau Claire, WI Relocation expenses reimbursed No Telework eligible No Duties Summary This position is located at the Area Census Office (ACO) in Eau Claire, WI. In order to be considered, ALL APPLICANTS MUST RESIDE in one of the following counties: Eau Claire, Chippewa, Dunn, or Pepin, WI. Relocation will not be paid. Learn more about this agency Responsibilities Supervise office operations, supervisors, and clerks responsible for supporting various automation activities. As needed train or supervise others to train, office employees on software, hardware and automation operations. Manage automation functions in the office; the first line-of-contact for all hardware, software, and telecommunication problems in the office, troubleshooting duties, and evaluating, analyzing, and coordinating automation operations to efficiently support office functions with available equipment. Conduct on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as router, switches, servers, mobile devices, laptops, iPads, personal computers (PCS), Voice over Internet Protocol (VOIP) telecommunications systems and printers. Responsible for the paper and automated tracking of property management to include: ensure necessary forms are accurately filled out; property management systems are updated, and regular audits are performed and secured devices are stored. Schedule and coordinate data entry operations for optimal use of workstations and print devices. Manage the property control system for Office Computing Equipment (OCE), Mobile Commuting Equipment (MCE) and peripherals; coordinated printing activities and assuring that printers are prepared to handle large jobs, long-running print jobs without jams, breakdowns, and toner shortages. Travel Required Occasional travel - May require occasional travel Supervisory status Yes Promotion Potential 00 Requirements Conditions of Employment U.S. Citizenship Suitability/Background Investigation for Federal employment. Registered for Selective Service if applicable. (***********) Must be 18 years or older to be hired. A supervisory trial period may be required. This is a Non-Bargaining Unit position. Applicants must meet all qualification requirements by the closing date of this announcement. Qualifications Applicants are responsible for ensuring that the application submitted clearly indicates that they meet the qualifications listed below. To be eligible for this position, you must have the specialized experience, education, or a combination as indicated below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. EXPERIENCE:. Applicant must have one year of specialized experience for this position that include supervising a technical support staff, training office employees on software, hardware and automation operations. Experience troubleshooting technical issues and evaluating, analyzing, coordinating automation operations. Experience working with various Microsoft, Apple, Cisco operating and administrative programs. Experience working with and supporting various office technologies and devices including telecommunications hardware such as router, switches, servers, mobile devices, laptops, IPads, Personal Computers, VOIP telecommunications systems and printers. Experience tracking property management, reporting and documenting lost, missing, stolen equipment. Experience scheduling and coordinating data entry operations. OR EDUCATION: Education cannot be substituted for experience. Education Additional information The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment. VRA 30% or more disabled veteran Persons with Disabilities The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office at ************. The decision on granting reasonable accommodation will be on a case-by-case basis. Read more How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are 'gold,' 'silver,' and 'bronze.' Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the 'gold' category will be identified for referral to the hiring manager and may be invited for an interview. How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold). The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response. The following competencies are desirable at the full performance level of this position (AD-00). Ability to supervise, train, assign work, set priorities, coordinate, plan and oversee subordinate staff. Skill in troubleshooting technical issues and evaluating, analyzing, and coordinating automation operations. Knowledge of various programs such as: Windows 10, Microsoft Office Suite, and iOS. Ability to lead all Office Computing Equipment, Mobile Computing Equipment, and automation support efforts and coordinate resources to support all office data entry and related automation activities. For more information on category rating, please go to: ************************************************************************************************* We recommend that you preview the online questions for this announcement before you start the application process. To preview questions please click here. Read more Background checks and security clearance Security clearance Other Drug test required No

Keywords: US Census Bureau, Eau Claire , Information Technology Manager, IT / Software / Systems , Eau Claire, Wisconsin

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