Dispatch Coordinator
Company: Ruan
Location: Eau Claire
Posted on: January 12, 2021
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Job Description:
Dispatch Coordinator Schedule: Monday-Friday 5:00 pm-1:00 am
Coordinate the timely movement of customer's product in a safe,
efficient manner, in compliance with company rules and DOT
regulations. Assign workload to available drivers, monitor product
movements and resolve delivery and scheduling issues. Properly use
the Ruan transportation management systems to ensure all required
operational data is accurately captured in a near real-time
manner.Responsibilities: * Responsible for the timely pickup and
delivery of all customer orders within assigned area while
maintaining customer expectations. Ensure efficient utilization of
drivers and equipment* Direct and schedule drivers' work. Notify
drivers of work assignments to ensure on-time movement of goods to
maximize operational efficiency. Regularly monitor driver
activities and performance.* Identify and resolve daily service and
scheduling issues. Inform and escalate service issues to management
as appropriate. Maintain timely and professional communication with
customer contacts on issues impacting service and overall
performance.* Monitor drivers' hours of service to prevent DOT
violations.* Effectively communicate with customer on a regular and
timely basis regarding issues impacting the customer and/or their
service expectations.* Accurately prepare and process data and
paperwork including but not limited to maintaining driver
activities in computer systems,activity reports/trip documents,
driver hours of service, fuel tickets and other required items.
Responsible to update driver and dispatch information into dispatch
system real time.* Monitor and promote safety in all areas of
dispatch. Requirements: * High school diploma/GED or equivalent
work experience. * 1-2 years of--Transportation, dispatching,
terminal assistant, customer service or other related experience. *
Excellent written and verbal communication skills. * Knowledge of
DOT rules and regulations required. * Strong working knowledge of
technology within dispatch systems and Microsoft Office Suite. Why
Join Us Career opportunity: This position offers great
opportunities to learn and advance into management
positions.Stability and consistency : Ruan--is--a family-owned
company that offers consistency for you and your family. Our long
history and continued growth provide security and peace of
mind.Benefits : This position is eligible for paid time off,
holiday pay, 401K retirement plan, medical, dental and vision
insurance, referral bonuses, short and long-term disability and
life
insurance.https://www.ruan.com/dispatch-coordinatorhttps://www.ruan.com/dispatch-coordinator/interview-tips
Keywords: Ruan, Eau Claire , Dispatch Coordinator, Other , Eau Claire, Wisconsin
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