Entertainment Event Attendant

Company: Treasure Island Resort & Casino
Location: Eau Claire
Posted on: April 30, 2021

Job Description:

SUMMARY: To provide support at events (indoors or outdoors). Responsible for a high level of guest service as described in your departments guest service standards. May be 16 years of age or older.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Number seats and tear down after shows including stacking chairs. picking up trash, etc.
Greet, guide and seat guests
Take tickets and interact with guests entering and exiting shows
Answer guests’ questions related to the event, the property and / or its amenities
Monitor guests to ensure event rules / regulations are followed; Notify guests of policies; and alert security as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
1 year hospitality or guest service

Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills

Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to speak in a clear, concise and pleasant voice
Ability to enthusiastically and professionally up-sell property amenities

RESTRICTIONS
Must be 18 years of age or older to work events with adult content
REQUIRED TRAINING
Treasure Island guest service training
Any position-related training as determined by department manager

PHYSICAL DEMANDS
Must be able to walk and / or stand for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 15 pounds routinely
Must be able to stack removable chairs
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination

WORKING ENVIRONMENT
Work is performed primarily in concert venues (indors or outdoors) and may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Must be willing to work in extreme temperatures and weather conditions
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact

DISCLAIMER AND CONDITIONS OF EMPLOYMENT
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

All Treasure Island Resort & Casino employees are responsible to ensure that their designated operations are in compliance with Treasure Island Resort & Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Treasure Island Resort & Casino include possessing sensitivity to Native American culture; following all safety rules and regulations; notifying your manager of any criminal / civil offenses, arrests, convictions or violations, including minor traffic violations; passing a pre-employment drug test; passing a background investigation to obtain and maintain a gaming license; and successfully completing a three-month introductory period. Team members should respect the privacy of guests and other team members and maintain confidentiality of business practices.

Keywords: Treasure Island Resort & Casino, Eau Claire , Entertainment Event Attendant, Other , Eau Claire, Wisconsin