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Part-Time Fraud Prevention Representative

Company: Menard, Inc
Location: eau claire
Posted on: May 3, 2021

Job Description:

POSITION SUMMARY:

The E-commerce Fraud Prevention Representative is immediately responsible for reviewing orders for potential fraud done on Menards.com.

PRIMARY RESPONSIBILITIES:
  • Performs fraud review for any orders that are designated for review within our systems
  • Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded
  • Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping
  • Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders
  • Work with Menards Security Team and stores to coordinate our efforts to prevent fraud online and in Menard stores
  • Report on fraud trends on a weekly basis to the E-Commerce Guest Service Manager
  • Utilize Menards provided programs, third party software and external websites
  • Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Commerce Guest Service Manager and/or E-Commerce General Manager
  • Respond to fraud related issues including emails and telephone calls
  • Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions
  • Other duties as assigned by the E-Commerce General Manager and E-Commerce Guest Service Manager

Skills & Requirements

  • Ability to communicate in a professional and articulate manner, both verbally and written
  • Ability to solve difficult problems and come up with effective solutions
  • Ability to plan and organize work in an efficient manner
  • Must be detail oriented
  • Must have a positive attitude
  • Must be able to work both independently and on a team
  • Must be able to set priorities and hit strict deadlines
  • Must be proficient with Microsoft Excel, Word, Outlook
  • Must be willing to work every other weekend and varying shifts throughout the week.
  • Must be willing to relocate to Eau Claire, WI. Remote work is NOT offered.
Qualifications

Keywords: Menard, Inc, Eau Claire , Part-Time Fraud Prevention Representative, Other , eau claire, Wisconsin

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