Customer Support Representative
Company: Comcast
Location: Eau Claire
Posted on: June 6, 2021
Job Description:
Comcast is currently hiring for remote Customer Support
Representative! You will be responsible for facilitating and
maintaining interactions with customers and establishing rapport to
promote the Comcast culture and commitments to the customer base
while promoting products and services.
This is a remote
position but must live within a 90 minute commute to Saint Paul to
apply due to occasional in-person trainings, team buildings and
onsite meetings. The potential for commission is
uncapped to allow you to earn more based on your selling initiative
and success! We also offer our great benefit package on the first
day of employment!
Base Pay: $14.79
Total Target Compensation (Base Pay plus Targeted Commission):
$21.77
Our sales compensation programs offer the potential for
significant upside above targeted earnings for those who
overachieve their sales targets.
GREAT PERKS AND BENEFITS (starting on your first
day):
- Opportunities for promotion
- Paid training
- Paid Time-Off (PTO), Paid
Vacation, Flex Time, and Floating Holidays (Generous PTO package
after first 90 days of employment)
- Tuition Reimbursement (where
applicable)
- Eligible to enroll in Medical,
Dental, Vision, 401k
- Free Comcast/Xfinity courtesy
services (cable, high speed internet, etc.)
- Discounts on Comcast/Xfinity
Voice, OnDemand, and Personal Security Services
CORE RESPONSIBILITIES:
- Fundamental understanding of
competitive environment.
- Ability to multitask between
multiple tools and systems (knowledge base, team meetings,
supervisor) and apply information and knowledge to customer
situations.
- Ability to demonstrate
functional skill in communicating and explaining basic account
information to the customer including their billing statement,
products and services, with focus on first-call resolution,
retaining revenue, and building value.
- Seek opportunitiesto identify
products and servicesthat can be sold to the customer.
- Overcome concerns, resolving
customer concerns through active listening, empathy,
professionalism, and problem solving.
- Has a keen awareness of company
policies and procedures while applying sound judgment within
scope.
- Must be able to work in a
fast-paced, structured, dynamic and high- transaction environment,
with the ability to maintain composure in stressful situations and
manage and diffuse angry or upset customers.
- Demonstrates ability to achieve
established sales goals and performance metrics.
- High focus on attendance and
must be able to work nights and weekends, variable schedule(s) and
overtime as necessary.
- Trainings offered on a regular
basis for career development.
- Ability to work independently
but seeks leadership support when necessary.
- Interacts with customers via
telephone, e-mail, or face-to-face to assist with a variety of
customer inquiries and issues. Must be able to wear telephone
headset and manipulate objects such as pen, keyboard, and
mouse.
Job Qualifications:
- High School or Equivalent
- Generally, requires 0-2 years
related experience
- Retail/hospitality/sales
experience preferred
Comcast NBCUniversal brings together the best in media and
technology. We drive innovation to create the worlds best
entertainment and online experiences. As a Fortune 50 leader, we
set the pace in a variety of innovative and fascinating businesses
and create career opportunities across a wide range of locations
and disciplines. We are at the forefront of change and move at an
amazing pace, thanks to our remarkable people, who bring
cutting-edge products and services to life for millions of
customers every day. If you share in our passion for teamwork, our
vision to revolutionize industries and our goal to lead the future
in media and technology, we want you to fast-forward your career at
Comcast.
ComcastNBCUniversal is an Equal Employment Opportunity /
Affirmative Action / Drug-Free workplace employer.
Keywords: Comcast, Eau Claire , Customer Support Representative, Other , Eau Claire, Wisconsin
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