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Customer Support Representative

Company: Comcast
Location: Eau Claire
Posted on: June 6, 2021

Job Description:

Comcast is currently hiring for remote Customer Support Representative! You will be responsible for facilitating and maintaining interactions with customers and establishing rapport to promote the Comcast culture and commitments to the customer base while promoting products and services.This is a remote position but must live within a 90 minute commute to Saint Paul to apply due to occasional in-person trainings, team buildings and onsite meetings. The potential for commission is uncapped to allow you to earn more based on your selling initiative and success! We also offer our great benefit package on the first day of employment!

Base Pay: $14.79

Total Target Compensation (Base Pay plus Targeted Commission): $21.77

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.


GREAT PERKS AND BENEFITS (starting on your first day):
  • Opportunities for promotion
  • Paid training
  • Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays (Generous PTO package after first 90 days of employment)
  • Tuition Reimbursement (where applicable)
  • Eligible to enroll in Medical, Dental, Vision, 401k
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services

CORE RESPONSIBILITIES:
  • Fundamental understanding of competitive environment.
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • Ability to demonstrate functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value.
  • Seek opportunitiesto identify products and servicesthat can be sold to the customer.
  • Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.
  • Has a keen awareness of company policies and procedures while applying sound judgment within scope.
  • Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Demonstrates ability to achieve established sales goals and performance metrics.
  • High focus on attendance and must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Trainings offered on a regular basis for career development.
  • Ability to work independently but seeks leadership support when necessary.
  • Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

Job Qualifications:
  • High School or Equivalent
  • Generally, requires 0-2 years related experience
  • Retail/hospitality/sales experience preferred

Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

ComcastNBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.

Keywords: Comcast, Eau Claire , Customer Support Representative, Other , Eau Claire, Wisconsin

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