IT Support Specialist

Company: Vista Equity Partners
Location: Eau Claire
Posted on: June 8, 2021

Job Description:

Who we are:

Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf's cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device- anytime, anywhere.

We are a group of curious, self-starters with a passion for helping people make sense of technology - freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 1,600 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The IT Support Specialist will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting Corporate IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives.

Responsibilities:

• Work with IT Support Supervisor and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals
• Enable employees by providing remote and hands-on assistance in resolving technology support issues
• Assist in monitoring Corporate technology and maintaining service level agreements to meet established standards
• Act as a local point-of-contact to Jamf offices for maintenance of work stations, collaboration equipment and similar systemsAssess available hardware/software in anticipation of current and future needs throughout all local departments and facilities
• Act as a central point of contact for procuring Jamf assets to ensure efficient provisioning and deliveryTroubleshoot, research, and resolve technical problems and incidents in a timely and professional manner in order to meet specified SLAs
• Create clear and concise employee guides and training items to facilitate proactive employee engagement
• Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
• Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity
• Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work

Keywords: Vista Equity Partners, Eau Claire , IT Support Specialist, Other , Eau Claire, Wisconsin