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Tour Sales Consultant

Company: Xanterra Parks & Resorts
Location: Eau Claire
Posted on: June 8, 2021

Job Description:

Overview

$500 Sign On Bonus!*

Are you passionate about travel and want to share your enthusiasm with prospective travelers? Do you thrive in a fast paced environment? Are you looking for competitive wages and excellent benefits? Then look no further! Join Holiday Vacations as a Tour Sales Consultant!

This position will work under the supervision of the Tour Sales Manager and is responsible for securing tour sales by providing exceptional guest service from the guest's first contact with Holiday Vacations until the completion of their tour. A Tour Sales Consultant must be passionate about travel and believe in the products we offer and our brand.

We offer a competitive hourly wage and bonuses, as well as a full benefits package including medical, dental, vision, short and long term disability insurance, life insurance, 401k with company match, company contributions to HSA account, pet insurance, AFLAC, and of course travel discounts.

Responsibilities

  • Manage large amounts of inbound guest calls while remaining customer-focused and provide excellent, consistent customer service
  • Conduct outbound sales calls to convert leads into sales
  • Conduct outbound service calls for requested call-backs, pre-tour notifications, departure point changes, date consolidation, etc.
  • Learn and stay up-to-date on tour itinerary details, destination knowledge, as well as industry trends
  • Enter reservations, cancellations, and transfers into the reservation system
  • Maintain accuracy of guest accounts in Peak 15
  • Collect and process guest payments securely
  • Utilize resources and tools appropriately in order to respond efficiently and accurately to guests, ensuring that they feel supported and valued
  • Identify guest's needs, clarify information, research issues, and provide solutions in a timely and professional manner
  • Use promotional materials to sell tour packages such as brochures, catalogs, and travel deals
  • Build rapport and engage guests by going the extra mile
  • Raise awareness and provide data on guest feedback
  • Act as a resource for other departments within the company
  • Remove messages from general voicemail; enter requests into the reservation system, and returns guest calls
  • Manage online chat and emails by using prepared scripts to reference important parts of what the company offers; Going off-script at times is necessary to answer questions that are unable to be addressed by scripts
  • Advise guests of travel insurance and loyalty programs
  • Other duties as assigned

Qualifications

  • Three or more years' experience in customer service or sales, via telephone preferred
  • Enthusiastic and shareable excitement for travel
  • Drive to meet and exceed sales and performance metrics
  • Ability to expertly navigate between multiple software programs to provide seamless excellent guest service
  • Strong typing skills - at least 35 WPM
  • Skilled in Microsoft Word and Excel software programs
  • Ability to handle a high volume and wide variety of calls with enthusiasm, sincerity, patience, and professionalism
  • Ability to demonstrate good listening skills with compassion and eagerness to provide outstanding service to our guests
  • Strong time management and decision making skills.
  • Ability to adapt quickly to an ever-changing, high-paced environment.
  • Strong attention to detail and well organized
  • Ability to work both independently as well as within a team
  • Knowledge of company goals and objectives to attain high customer service levels and sales

Working Conditions: Most work is performed in the Holiday Vacations corporate headquarters in Eau Claire, Wisconsin. However, due to COVID-19, we are currently working remotely. Ongoing remote work is not guaranteed nor should be expected. Hours of work will generally be during the regular business week with occasional Saturdays and evenings. There will be some variation in hours due to workload, deadlines and department demands. Occasional out-of-town travel will be required.

Ability to sit for extended periods of time, regularly access files (some walking, bending, stooping, and lifting of light/medium materials). Frequent mental and visual concentration required for computer usage. Ability to use a headset for phone calls most of the day.

  • Sign on bonus paid at hire, however employee must remain employed with Holiday Vacations for 6 months. See HR for details.

Available with selection of HDHP Medical plan.

Keywords: Xanterra Parks & Resorts, Eau Claire , Tour Sales Consultant, Other , Eau Claire, Wisconsin

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