Account Services Supervisor

Company: Vista Equity Partners
Location: Eau Claire
Posted on: June 10, 2021

Job Description:

Who we are:

Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf's cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device- anytime, anywhere.

We are a group of curious, self-starters with a passion for helping people make sense of technology - freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. Every person is encouraged to be their whole selves both inside and outside of Jamf. We have over 1,600 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Account Services Supervisor position works within the Business Operations department under the Account Services team. This role acts as a leader and escalation point for the Account Services Team and their direct reports. They will maintain employee engagement and performance for the team as a whole, with specific emphasis on their direct reports. This role is expected to be a subject matter expert on business processes that pertain to the day to day operations of the Account Services team such as Salesforce CPQ, Customer Assets and our internal business and finance requirements. This will role will collaborate with other teams internally and externally to create and improve business processes consulting with the team Manager for overall strategy and direction. At times, this role may handle escalated transactions, service desk requests and assist with other team work as required.

Responsibilities

• Act as a leader and escalation point for all of Account Services
• Supervise the day to day activities of the Account Services team
• Provide coaching, development and performance management
• Act as an expert for select processes, situations, or account types
• Deliver regular 1:1 meetings for direct reports
• Ensure accuracy and speed of completed orders by auditing individual contributor work
• Ensure outstanding customer service is provided by team
• Ensure quality of order data in company CRM system (Salesforce.com)
• Maintain and update account records in company CRM system and other mediums
• Strategize with the larger management team to optimize processes and procedures on a global scale
• Support Company efforts to attain specific business goals
• Other duties and special projects as assigned

Keywords: Vista Equity Partners, Eau Claire , Account Services Supervisor, Other , Eau Claire, Wisconsin