Call Center Agent

Company: Treasure Island Resort & Casino
Location: Eau Claire
Posted on: July 9, 2021

Job Description:

SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
? Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
? Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
? Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
? Alert Security to potential problems and emergencies
? Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
? Assist in promotional events as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
? High School Diploma/GED or equivalent experience

Preferred:
? 1-year call center or reservation agent experience preferably in a hotel or casino environment

Keywords: Treasure Island Resort & Casino, Eau Claire , Call Center Agent, Other , Eau Claire, Wisconsin