Concierge * New Competitive Wage*

Company: Treasure Island Resort & Casino
Location: Eau Claire
Posted on: July 9, 2021

Job Description:

SUMMARY: Provide guests assistance to enhance their overall experience. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
? Greet and interact with internal and external guests
? Maintain updated information regarding area attractions, local events, activities and services and oversee guest request and deliveries and follow up to ensure satisfaction
? Answer phones and correspond with guests via email
? Provide information about the property, including its amenities, and the surrounding area
? Coordinate guests’ reservations including follow up and confirmations
? Log guests’ requests and concerns and follow up in a timely manner
? Make reservations, check-in and check-out hotel guests and process payments
? Assist groups to ensure functional needs are met
? Assist in other areas of the hotel such as Bell Stand and Front Desk

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Preferred:
? High School Diploma/GED or equivalent experience
? 1 year hotel front desk experience including concierge experience
? Multi-lingual

Skills
Required:
? Accurate and detail-oriented
? Highly organized and ability to adapt quickly to changing priorities
? Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
? Excellent written, verbal and interpersonal communication skills
? Excellent problem solving skills

Abilities
Required:
? Ability to follow established dress code policies and practice good personal hygiene
? Ability to interact with guests, coworkers and management in a professional and courteous manner
? Ability to enthusiastically and professionally sell and / or up-sell property amenities
? Ability to speak in a clear, concise and pleasant voice
? Ability to answer a multi-line phone system in a professional and courteous manner

Keywords: Treasure Island Resort & Casino, Eau Claire , Concierge * New Competitive Wage*, Other , Eau Claire, Wisconsin