Help Desk Technician *New Competitive Wage*

Company: Treasure Island Resort & Casino
Location: Eau Claire
Posted on: July 9, 2021

Job Description:

SUMMARY: Provide first level support to team members on a variety of computer and network related issues. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
? Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
? Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
? Escalate issues as appropriate
? Provide end user support of hardware and software systems
? Maintain, review and update department documentation, problem and solution documentation and procedures and processes
? Maintain files for IT service requests
? Ensure proper protocols are followed for all submitted requests
? Track application and system documentation as well as training materials
? Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
? Effectively train end-users to maximize the use of their systems
? Provide technical support for multiple locations

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
? 2-year degree in IT or related field or equivalent Help Desk experience

Skills
Required:
? Demonstrated skills using software tools, and hardware / software troubleshooting skills
? Accurate and detail-oriented
? Highly organized and ability to adapt quickly to changing priorities
? Excellent written, verbal and interpersonal communication skills and the ability to work in a team environment
? Excellent problem solving skills
? Strong technical understanding of technology, including various hardware, software and networking systems

Abilities
Required:
? Ability to work fast and efficiently
? Ability to follow established dress code policies and practice good personal hygiene
? Ability to interact with guests, coworkers and management in a professional and courteous manner
? Ability to independently complete multiple tasks in a professional manner
? Ability to speak in a clear, concise and pleasant voice

Keywords: Treasure Island Resort & Casino, Eau Claire , Help Desk Technician *New Competitive Wage*, Other , Eau Claire, Wisconsin