Hotel Housekeeping Supervisor

Company: Treasure Island Resort & Casino
Location: Eau Claire
Posted on: July 21, 2021

Job Description:

SUMMARY: To oversee the day-to-day Hotel Housekeeping operations. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
? Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
? Direct daily work activities and inspect completed work for conformance to standards
? Receive staff feedback, follow up and notify management of concerns
? Complete weekly payroll and track work incentives for additional rooms cleaned
? Order supplies and guest amenities and complete monthly linen inventory
? Inventory, record and secure lost and found items
? Assist staff as needed, including cleaning hotel rooms

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
? High School Diploma/GED or equivalent experience
? 2 years supervisory experience

Skills
Required:
? Accurate and detail-oriented
? Highly organized and ability to adapt quickly to changing priorities
? Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
? Excellent written, verbal and interpersonal communication skills

Abilities
Required:
? Ability to work fast and efficiently and complete multiple tasks under pressure while keeping good communication flow with other supervisors and Room Inspectors
? Ability to follow established dress code policies and practice good personal hygiene
? Ability to meet deadlines
? Ability to learn appropriate chemical usage and proper equipment usage
? Ability to interact with guests, coworkers and management in a professional and courteous manner
? Ability to control labor costs
? Ability to speak in a clear, concise and pleasant voice

Keywords: Treasure Island Resort & Casino, Eau Claire , Hotel Housekeeping Supervisor, Other , Eau Claire, Wisconsin