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Casino Ambassador

Company: Treasure Island Resort & Casino
Location: Eau Claire
Posted on: September 12, 2021

Job Description:

* Hourly shift differential for swing and grave shifts *
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift

SUMMARY: To provide a high level of service to High-Value player segments and provide back-up and support in Marketing Operations. Responsible for a high level of guest service as described in your department’s guest service standards.

? Identify and recruit players for Island Passport Club membership by promoting club benefits
? Work closely with table games staff to increase club participation among Table Game players
? Meet and greet hosted players on the casino floor
? Offer services to hosted players to include drink service, promotions participation and expedite other player needs
? Assist Casino Hosts as needed with meet and greet and other guest services for coded players
? Use player information to acknowledge and promote special occasions (birthday, anniversary, etc.)
? Act as liaison between players of potential High-Value player and Casino Host
? Assist Island Passport Club and Call Center staff as needed
? Identify active players without a card and secure, print and deliver cards for tracking
? Promote club benefits and the use of the card in all player interactions
? Use Call Center resources to actively call special occasion player lists and promote trips
? Assist Call Center with sales lead penetration by making sales calls to assigned lists
? Increase spend per trip by reach out to assigned hosted / developmental players

Knowledge and Certification
? High School Diploma/GED or equivalent experience
? 6 months experience as a Treasure Island Customer Service Representative II, Island Passport Club Representative II or equivalent experience

? Accurate and detail-oriented
? Highly organized and ability to adapt quickly to changing priorities
? Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
? Excellent written, verbal and interpersonal communication skills
? Must be able to read and write English
? Proven to accurately type 35 wpm
? Proficient at phone systems and computer applications

? Ability to work fast and efficiently
? Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility
? Ability to follow established dress code policies and practice good personal hygiene
? Ability to independently complete multiple tasks in a professional manner
? Ability to speak in a clear, concise and pleasant voice
? Ability to retain large amounts of information regarding the property and its amenities
? Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

? Treasure Island guest service training
? TIPS training and certification
? Department software applications including Player Tracking, Gaming System and Hotel Management Systems
? Department orientation
? Any position-related training as determined by department manager

? Must be able to walk and / or stand and sit for long periods throughout the day
? Must have a good sense of balance, and be able to bend, kneel, stoop and twist
? Must be able to push, pull and grasp objects occasionally
? Must have the ability to independently lift up to 25 pounds occasionally
? Must be able to perform repetitive hand and wrist motions

? Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
? Must be willing to work a flexible schedule including all shifts, weekends and holidays
? Extensive computer use
? Occasionally overtime may be required
? Occasionally must deal with angry or hostile individuals
? High volume direct public contact

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

All Treasure Island Resort & Casino employees are responsible to ensure that their designated operations are in compliance with Treasure Island Resort & Casino policies, Tribal policies, State compact, and Tribal gaming regulations.

Conditions of employment with Treasure Island Resort & Casino include possessing sensitivity to Native American culture; following all safety rules and regulations; notifying your manager of any criminal / civil offenses, arrests, convictions or violations, including minor traffic violations; passing a pre-employment drug test; passing a background investigation to obtain and maintain a gaming license; and successfully completing a three-month introductory period. Team members should respect the privacy of guests and other team members and maintain confidentiality of business practices.

Keywords: Treasure Island Resort & Casino, Eau Claire , Casino Ambassador, Other , Eau Claire, Wisconsin

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