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Auto Service Advisor

Company: Mills Fleet Farm
Location: Eau Claire
Posted on: November 18, 2021

Job Description:

If you have a customer first attitude, possess a can-do work ethic and have a desire for a career in the automotive service industry, this position may be perfect for you! The Auto Service Advisor works with customers to determine their vehicle needs and services requested; verifies warranty coverage; develops estimates; creates repair orders and maintains excellent customer service experience. * Answer phones promptly and courteously, adhering to service scripts. * Schedule service appointments for customers. * Establish a working knowledge of Fleet Farm's entire line of tires, parts and accessories. * Promote and sell automotive products and services that meet customer needs. * Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. * Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, mounting and balancing tires. * Assist customers with all questions and handle all customer issues. Always provide superior customer service. * Assist in preparations for events and promotions. * Ensure all services are completed with a high degree of quality and meets the needs of the customer. Education/Experience: * 16 years of age with a valid driver's license. * Previous experience in a customer-focused role. * Previous experience in a service/mechanical setting preferred. * Demonstrated ability to learn basic mechanical tasks. * Ability to work a flexible schedule to meet the needs of the business, including days, nights, weekends and holidays is preferred. Enjoy Great Benefits, Incentive Programs and Growth Opportunities!

Keywords: Mills Fleet Farm, Eau Claire , Auto Service Advisor, Other , Eau Claire, Wisconsin

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