Service Connection Associate Job
Company: Xcel Energy
Location: Eau Claire
Posted on: January 9, 2022
Location(s): WI - Eau Claire
Are you looking for an exciting job where you can put your skills
and talents to work at a company you can feel proud to be a part
of? Do you want a workplace that will challenge you and offer you
opportunities to learn and grow? A position at Xcel Energy could be
just what you're looking for.
Accessible as the first point of entry for residential and
commercial electric and gas customers requesting Construction or
Design services across various states. Responsible for processing
customer requests as well as providing them detailed information
and recommendations regarding company policies and practices.
Responsibility is to provide accurate and efficient customer
contact through listening to customer's needs, resolving issues
with one contact. Assist with monitoring, supporting and developing
representatives in support of department objectives. This position
is targeted to a specific customer base of builders, developers,
electricians, HVAC contractors and inspectors. Various shifts
required for department coverage.
* Analyze and determine appropriate process to expedite customer's
inquiries and requests regarding residential and commercial gas and
electric construction services (new, rewires, protective lighting,
switching request and temporary services) that are received via
phone, fax, email or mail. Establish initial service installation
dates and communicate to customer and appropriate construction or
design area. Performs standard processes for the department.
* Responsible for accurately inputting, communicating and
referencing information reflecting the company's involvement or
requirements in company systems that provide billing, metering,
account origination, outage maintenance and work management.
* Provide technical assistance and referrals to other employees and
departments. Research, analyze and provide solutions for service
related customer needs using available resources, assigned to
include but not limited to business and technical support.
* Assist in training new employees by demonstrating and explaining
correct policies, procedures, and evaluating trainee
* Perform other specialized tasks and projects as assigned by
supervisor and manager. Participate in specialized projects such as
serving on quality teams, committees, and process improvement
teams. Assigned to include but not limited to business and
* High School Diploma.
* Two years in Delivery or Customer Care or equivalent work
* One year of project leadership experience preferred.
* Previous customer contact experience.
* Working knowledge of computer systems that support billing,
metering, account origination, outage maintenance and work
* Familiar with PC/Microsoft systems.
* Must be customer focused.
* Must have excellent written and verbal communications skills.
* Ability to be a self-starter as well as work in a team
* Must be flexible and display leadership and training
* Knowledge of department processes and system procedures.
* Must be able to build working relationships with a variety of
internal and external customers.
* Selection criteria may include testing and/or assessment.
COVID-19 Vaccine Requirement
COVID-19 continues to significantly impact our employees, families
and communities. With employee health and safety as our top
priority, Xcel Energy requires all persons be fully vaccinated or
receive a formal medical or religious accommodation prior to their
start date, unless prohibited by state or local law.
As a leading combination electricity and natural gas energy
company, Xcel Energy offers a comprehensive portfolio of
energy-related products and services to 3.4 million electricity and
1.9 million natural gas customers across eight Western and
Midwestern states. At Xcel Energy, we strive to be the preferred
and trusted provider of the energy our customers need. If you're
ready to be a part of something big, we invite you to join our
Posting Notes: WI - Eau Claire -- WI - Eau Claire -- United States
(US) -- Operations and Generation -- 59357:Builders Call Line E
NSPW SPS -- Full-Time -- Non-Bargaining --
The anticipated starting base pay for this position is: $23.20 to
$32.46 per hour
Click here to see our benefits
Requisition Number: 38970
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
Individuals with a disability who need an accommodation to apply
please contact us at firstname.lastname@example.org
EEO is the Law - EEO is the Law Supplement - Pay Transparency
Nondiscrimination - Equal Opportunity Policy (PDF) - Employee
Xcel Energy endeavors to make https://www.xcelenergy.com/
accessible to any and all users. If you would like to contact us
regarding the accessibility of our website or need assistance
completing the application process, please contact Xcel Energy
Talent Acquisition at email@example.com. This contact
information is for accommodation requests only and cannot be used
to inquire about the status of applications.
Our Values: One Team Powered by Many
Nearest Major Market: Eau Claire
Job Segment: Temporary, Sustainability, Gas, Contract, Energy,
Keywords: Xcel Energy, Eau Claire , Service Connection Associate Job, Other , Eau Claire, Wisconsin
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