Patient Support Specialist
Company: SIMKO Specialty Dental
Location: Eau Claire
Posted on: January 16, 2022
We are growing and looking to add a Patient Support Specialist
to our team!
The vision of the SIMKO Specialty Dental is rooted in our
dedication to premier patient care. Putting our patients first
allows our passionate, caring Team Members to dedicate their focus
on building positive and encouraging relationships with each other
and our patients, all while providing the services that our
SIMKO Specialty Dental offers every Team Member the opportunity to
flourish in the dental industry - We focus on the importance of the
individual and recognize that each person on our Team has something
great to offer. We work with our Team to mature key skills and
strengths, and we nurture and create paths that will help our Team
Members excel while also contributing to the reach that our
services can extend to.
The Patient Support Specialist team provides front-line support to
deliver exceptional service and create resolutions along with high
level communication to patients. The goal is to ensure excellent
patient service standards are met and high patient satisfaction is
In addition to font-line support, the team manages all aspects of
scheduling our patient appointments, including communication
regarding patient's insurance eligibility, frequency of procedures,
and overdue account balances. All team members are responsible for
knowing our policies and procedures for each clinic, communicating
in a positive manor to all staff and patients and their
Enter all patient information correctly into a patient?s account
and schedule new patient consultations and reoccurring appointments
in appropriate time slots.
Appropriately handle reason for each phone call or forward to
necessary staff member while keeping accurate and consistent
Handle emergency phone calls to decipher what is a true emergency
and schedule the appointment appropriately.
Collect and post payments from patients over the phone.
Collect patient insurance information over the phone.
Communicate with other dental offices and specialists regarding
referrals, existing radiographs, claim history and any conditions
of mutual patients.
Pay Range $16 -$19
Full-Time; Complete Benefit Package
Monday - Friday; NO evening, NO weekend, NO holidays
Rotating and FLEXIBLE Schedule:
7:00AM - 4:00PM
8:00AM - 5:00PM
9:00AM - 6:00PM
Keywords: SIMKO Specialty Dental, Eau Claire , Patient Support Specialist, Other , Eau Claire, Wisconsin
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