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Patient Support Specialist

Company: SIMKO Specialty Dental
Location: Eau Claire
Posted on: January 16, 2022

Job Description:

We are growing and looking to add a Patient Support Specialist to our team!
The vision of the SIMKO Specialty Dental is rooted in our dedication to premier patient care. Putting our patients first allows our passionate, caring Team Members to dedicate their focus on building positive and encouraging relationships with each other and our patients, all while providing the services that our communities want.
SIMKO Specialty Dental offers every Team Member the opportunity to flourish in the dental industry - We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We work with our Team to mature key skills and strengths, and we nurture and create paths that will help our Team Members excel while also contributing to the reach that our services can extend to.
The Patient Support Specialist team provides front-line support to deliver exceptional service and create resolutions along with high level communication to patients. The goal is to ensure excellent patient service standards are met and high patient satisfaction is maintained.
In addition to font-line support, the team manages all aspects of scheduling our patient appointments, including communication regarding patient's insurance eligibility, frequency of procedures, and overdue account balances. All team members are responsible for knowing our policies and procedures for each clinic, communicating in a positive manor to all staff and patients and their parent(s)/guardian(s.)
Primary Responsibilities
Enter all patient information correctly into a patient?s account and schedule new patient consultations and reoccurring appointments in appropriate time slots.
Appropriately handle reason for each phone call or forward to necessary staff member while keeping accurate and consistent documentation.
Handle emergency phone calls to decipher what is a true emergency and schedule the appointment appropriately.
Collect and post payments from patients over the phone.
Collect patient insurance information over the phone.
Communicate with other dental offices and specialists regarding referrals, existing radiographs, claim history and any conditions of mutual patients.

Details
Pay Range $16 -$19
Full-Time; Complete Benefit Package
Monday - Friday; NO evening, NO weekend, NO holidays
Rotating and FLEXIBLE Schedule:
7:00AM - 4:00PM
8:00AM - 5:00PM
9:00AM - 6:00PM
35-40hrs/week

Keywords: SIMKO Specialty Dental, Eau Claire , Patient Support Specialist, Other , Eau Claire, Wisconsin

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