PT On-Road Supervisor Eau Claire
Company: UPS
Location: Eau Claire
Posted on: May 13, 2022
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Job Description:
Job Summary
The PT On Road Supervisor is responsible for supervising the daily
performance of service providers to ensure quality service, improve
performance, and maintain compliance with environmental, health and
safety requirements. He/She encourages sales lead participation
through maintaining mutually beneficial customer relationships. The
PT On Road Supervisor supervises others within the department.
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The PT On Road Supervisor works with service providers to maximize
day to day proficiency and ensure packages are delivered in a safe,
timely, and professional manner. He/She participates in the
development and implementation of work process plans to maximize
center proficiency and achieve business results. This position
reviews and analyzes work processes and work schedule information
(e.g., exception reports, volume delivered/hour, miles driven, car
set up, hours worked, accidents, etc.) to identify opportunities to
reduce costs and improve performance.
Other Duties
Completes administrative tasks (i.e., performance reviews, accident
reports, service failures, training) in a timely, accurate manner
to facilitate the execution of the dispatch plan through the
Service Providers.
Uses the Balanced Scorecard and Quality Improvement Process to
monitor workgroup performance against business goals.
Completes required audits during on-job supervision rides to ensure
adherence to UPS policies and procedures.
Utilizes technology (Orion, PAS, Telematics, etc.) to identify
opportunities for performance improvement and risk mitigation.
Communicates with customers to respond to service concerns, build
relationships, and determine solutions that meet business
goals.
Uncovers business opportunities to forward this information to the
proper department (i.e., dispatch supervisor, center management,
and business development) for follow up.
Encourages service providers to identify and forward volume
development opportunities to management.
Creates a customer focused work environment to emphasize service
and focus on building the business.
Communicates customers' business needs to employees to provide an
understanding of job responsibilities and how actions impact
customers.
-Preferred Competencies
UPS is an equal opportunity employer. UPS does not discriminate on
the basis of race/color/religion/sex/national
origin/veteran/disability/age/sexual orientation/gender identity or
any other characteristic protected by law
Keywords: UPS, Eau Claire , PT On-Road Supervisor Eau Claire, Other , Eau Claire, Wisconsin
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