Regional Supervisor
Company: Dunkin
Location: Eau Claire
Posted on: June 22, 2022
Job Description:
Join the largest and fastest growing Dunkin Donuts franchisee
organization in the Midwest with developments scheduled throughout
the WI, MN, and MI. We are aggressively building a best-in-class
restaurant management team and currently seeking exceptional
full-time Regional Supervisor.Position Summary:Oversees recruiting,
training, management, budget compliance, and overall operations of
4 - 7 Dunkin restaurants to ensure excellent customer service, high
quality foods, crew development, food safety, restaurant
cleanliness, and maximum profitability. Maintains communication,
acts as a liaison with Director of Operations, and provides a
positive focus on the companys Mission, Values, and Key Operating
Objectives: high quality food, excellent customer service, and an
inviting atmosphere in the restaurants. Responsible for building a
strong team through hiring, training, and developing Restaurant
Managers; providing clear, consistent direction, and recognizing
individual and team contributions.People Management Overseeing the
Depth and Development of All Teams
- Oversees all recruitment, training and development of
management teams
- Coaches and develops Restaurant Managers, and conducting timely
and accurate performance appraisals on each, and assuring the same
for their subordinates
- Supports management teams in recruitment and training of
crew
- Organizes and conducts weekly meetings with General Managers to
communicate weekly goals for success and feedback and specific
coaching and counseling on previous weeks performance and
operations
- Tracks the training and development processes, plans and growth
for all management members
- Guarantees that all managerial team performance is evaluated
and properly praised and documented and that managers have a clear,
consistent system in place for their crew members performance
evaluations and development
- Exhibit an enthusiasm for the business
- Take pride in delivering consistently superior customer
service
- Provide role model leadership training and development for your
team
- Exemplify the highest integrity, work ethic and
team-orientation
- Report to the Operations Director
- Strive to create the best operating reputation on the Eastern
Shore.
- Be willing to have fun!Operations Expertise Know and Lead Our
Companys Operations Objectives
- Ensures all Dunkin Donuts operating standards are exceeded for
service and quality
- Ensures that all necessary job aids are in place and
followed
- Shares best practices from each store with other managers, to
assure that all stores have access to current thinking and ideas
which maximize store efficiency, profits, and employee utilization
and morale
- Reviews weekly checklists for efficiency in product,
cleanliness, service, safety, employee appearance and other Dunkin
Donuts requirements and standards are met and exceeded
- Ensures employee and customer feedback is solicited and
communicated to the management teams to guarantee the business is
working to serve those that make it successfulFinancial Expertise
Understand and Coach to Meet Our Companys Financial Objectives
- Oversees and ensures sales growth and that financial targets
are met, trouble shooting and finding solutions for any issues that
become obstacles for such
- Addresses and guides financial issues with Managers until
successful resolutions are accomplished
- Understands and teaches others to understand the importance of
company profitability and controlling the cost of sales and cost of
labor
- Monitors the labor content of each store to counsel managers on
maximizing profits without compromising service or safety
- Regularly reviews financials of each store to assure sales and
profit numbers are in line with projections, and costs are at or
below budget
- In partnership with store managers, establishes weekly and
annual budgets for each store, and monitors results against
planCommunication Guarantees All Teams Are Equipped With the
Necessary Information for Success
- Review and keep apprised of all information relative to
products, marketing, pricing, industry and community news, and any
business-relative information, share the information with your
teams, and ENSURE understanding, action, and execution is in
place.
- Follow-up on directives and communications sent to teams via
the Director of Operations, yourself, the Company Newsletter, and
our suppliers.Ensure completion for results.Marketing Understand
What Marketing Builds Traffic and Guest Check and Lead Teams in
Successful Execution
- Manages community involvement and community relations in store
locations
- Directs and solicits community involvement and plans for
successful execution
- Reviews and understands what marketing vehicles are profitable
for the bottom line and makes suggestions of use of annual
marketing dollars with substantial evidenceMaintenance Ensure Our
Restaurants are In Great Working Condition and Perceived As Such By
All
- Ensures the regular cleanliness and maintenance of each of the
restaurants in the described area as well as the equipment
within
- Works with internal service and repair staff, as well as
landlords and outside contractors to make appropriate repairs to
buildings, grounds, and equipment
- Works with each Manager to assure that all necessary licenses
are obtained in a timely fashion
- Audits each store on a weekly basis to assure that security and
safety procedures are in placeDevelopment Manage the Process of
Opening New Restaurants
- Key contact for all trades in the construction and set-up of
the restaurant
- Organizes all staffing, marketing, and set-up for the new
restaurant
Proven success in QSR management is preferred. Drive-thru service
experience is essential.Prior multi-unit experience required.
Retail experience will be considered. Food service experience is
not required.We offer a very attractive total compensation plan
including base salary, bonus and comprehensive benefits
package.Benefits Include:
- Health, Dental and Vision Insurance
- Vacation Time
- Flex Spending Account
- 401K Plans
- Bonus Pay
#PIQPandoLogic. Keywords: Restaurant Manager, Location: Eau Claire,
WI - 54702Required
Keywords: Dunkin, Eau Claire , Regional Supervisor, Other , Eau Claire, Wisconsin
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