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Account Services Representative

Company: Realityworks
Location: Eau Claire
Posted on: November 17, 2022

Job Description:

POSITION SUMMARY:The Account Services Representative is responsible for maximizing the sale of Realityworks interactive educational products by performing a variety of inside sales support activities such as price quoting and order processing. Also responsible for building and maintaining relationships with both internal and external customers by fulfilling various customer services and providing sales support within a fast-paced sales environment.Realityworks is based out of Eau Claire, WI. Full-time remote work or a hybrid work arrangement are available for the selected candidate.ESSENTIAL DUTIES AND RESPONSIBILITIES:Effectively manages high volume of incoming calls and email; qualifies, efficiently enters data, and forwards as appropriateProcesses sales orders; follows up on incomplete orders; processes credit card ordersCreates customer sales quotes from interactions with customers and/or upon requestWorks with account managers to close pending orders; calls customers to complete orders upon requestPerforms other additional duties as assigned or requiredKNOWLEDGE, SKILLS, AND ABILITIES:Working knowledge of personal computers and software applicationsAbility to rapidly and accurately enter information into a computer via a keyboardExcellent oral and written communication and customer service skillsDetail orientedAbility to work with interruptions and maintain focusAbility to quickly master new software applicationsREQUIRED QUALIFICATIONS:High School Diploma or its equivalent (GED)1-3 years of experience in sales or sales support positionProficiency in using standard Microsoft Office applications, particularly Outlook, Word, and ExcelDESIRED QUALIFICATIONS:Associate's or Bachelor's Degree or equivalent work experienceExperience performing telephone salesExperience using customer relationship management (CRM) system10-key pad proficiencyWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sedentary with occasional walking and standing in a home office setting.Minimal presence of hazards.Must be able to talk, listen, and speak clearly on telephone and videoBENEFITS:Realityworks values our employees and provides a generous benefits package, including:Employee Stock Ownership Plan (ESOP)Health, dental, and life insurance401(k) retirement plan with company matching20+ days paid time off10 paid holidays per yearWellness programs including gym reimbursements and incentives to promote healthy livingMedical and dependent care flexible spending accountsLong-term and short-term disabilityTuition assistancePaid maternity/paternity/adoption leaveCharitable giving opportunities, including paid volunteer time and matching giftsABOUT REALITYWORKS, INC.:Realityworks is a 100% employee-owned company. We develop interactive, educational products that changes lives. Our products and curricula are used in career & technical education, family & consumer sciences, health occupations, business education, welding instruction, social services, public health, the military and more. Our experiential learning technology has been used around the world, improving and enhancing social, emotional, and physical health.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Realityworks, Inc. is a tobacco-free environment.

Keywords: Realityworks, Eau Claire , Account Services Representative, Other , Eau Claire, Wisconsin

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