Customer Service Representative (CSR)
Company: Oakwood Hills Animal Hospital
Location: Eau Claire
Posted on: November 25, 2022
*Client Service Representative *
The Client Service Representative (CSR) is responsible for
providing effective client service for all internal and external
clients by using excellent, in-depth knowledge of Oakwood Hills
Animal Hospital products and programs as well as communicating
effectively with team members within the Client Service
Representative Team. The best CSRs are genuinely excited to help
clients. The CSR is patient, empathetic, and passionately
communicative while maintaining a friendly, positive attitude.
*Essential Functions *
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
1. Maintain positive, cooperative relationships with other
employees and display tact and respect with team members even when
busy or hectic.
2. Feel and express a genuine liking for animals and their owners
and for working in an animal care field.
3. Provides timely and accurate information to incoming client
calls and product knowledge requests.
4. Identify, process, and assess client needs according to
established policies and procedures.
5. Handle complaints, provide appropriate solutions and
alternatives, and follow up to ensure resolution.
6. Provides timely feedback to Oakwood Hills Animal Hospital
regarding service failures or client concerns.
7. Partners with other teams to meet and exceed client's service
8. Admit patients and handle medical records entries accurately.
Enter and update client and patient information into practice
computer software and shows accuracy in inputting details.
9. Prepare health certificates, immunization certificates,
laboratory requests, and euthanasia forms.
10. Process payments/client invoices for services performed. Client
correspondence including procedure reminders, thank you cards,
welcome cards, sympathy arrangements and cards, and A/R
11. Receives and relays telephone, fax and email messages
accurately and promptly Answers telephones and handle calls
quickly, efficiently and in a professional and friendly manner
using a multi-line system.
12. Other duties as assigned.
1. Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.
*Supervisory Responsibility *
This position has no supervisory responsibilities.
*Work Environment *
This job operates in a professional office environment. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets, and fax machines. There is exposure
to hazards associated with pets such as allergies, contagious
diseases, noises, odors, bites, scratches, and animal waste.
*Physical Demands *
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
sit, stand; walk; use hands; and reach with hands and arms. Work
requires lifting and carrying items weighing up to 40 pounds up or
down one flight of stairs.
*Position Type and Expected Hours of Work *
This is a full-time position. Shifts and hours of work are Monday
through Sunday. You must be able to work a variety of shifts,
including evenings and weekends.
No travel is expected for this position.
*Required Education and Experience *
1. High school degree.
2. Previous client service experience is desirable.
3. Computer experience.
*Other Duties *
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Vision insurance
* Evening shift
* Monday to Friday
* Weekend availability
Work Location: One location%58047475%
Keywords: Oakwood Hills Animal Hospital, Eau Claire , Customer Service Representative (CSR), Other , Eau Claire, Wisconsin
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