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Hotel Front Desk - Holiday Inn Express West

Company: Larson Companies
Location: Eau Claire
Posted on: November 25, 2022

Job Description:

*Job description*

We're hiring a full time front desk attendant; shifts will usually be from 7 am to 3 pm and will include some weekends. We currently have a weekend shift differential of $3 in place!

In addition to base pay, bonuses are paid based on hotel reaching maximum occupancy. As a part time employee, you'll still have access to our world-wide travel discounts, weekend shift differentials, PTO if you work at least 25 hours/week and other benefits!

A front desk attendant provides sales and customer service functions related to guest registration, reservations and revenue collections. They ensure that hotel guests receive a safe and secure place to stay with friendly and attentive service. We're conveniently located on the west of Eau Claire and are on the bus route!


* Provides courteous guest service and responds promptly to guest questions, complaints or requests.
* Organizes the reservations for the day's arrivals.
* Performs the functions of the front desk including: check-ins, check-outs, reservations, answering phones, providing wake-up calls, etc.
* Understands the operation of the property management system.
* Provides information concerning hotel's facilities and functions, as well as their location (ex. rooms for disabled, directions to and from airport and major attractions, location of ice and vending, etc.).
* Provides security for guests by maintaining confidentiality of guest information.
* Completes paperwork necessary for front desk operations (registration cards, folios, credit card vouchers, cash reports, room reports, etc.).
* Provides efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services.
* Accounts for all receipts, paid-outs, and charge funds as specified.
* Responsible for auditing and balancing all cashiers reports and cash drawers.
* Performs front office posting and filing procedures as directed.
* Provides accurate information to housekeeping, such as house counts, room status, or guest service requirements.


* High School Diploma or equivalent
* Customer service, sales or hotel experience preferred

*Holiday Inn Express & Suites - 2703 Craig Road - Eau Claire*

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

* Employee discount
* Flexible schedule
* Referral program
* 8 hour shift

Application Question(s):
* How many hours per week are you seeking?
* How did you hear about this position opening? Friend or family referral, social media, Indeed, radio, word of mouth, etc.?
* Can you work the 7 am to 3 pm shift, with weekend shift availability?

Work Location: One location%58047475%

Keywords: Larson Companies, Eau Claire , Hotel Front Desk - Holiday Inn Express West, Other , Eau Claire, Wisconsin

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