Retail Consumer Specialist

Company: TDS Telecom
Location: Eau Claire
Posted on: November 26, 2022

Job Description:

Overview:

Do you want to help us open a brand new retail location? Then come join our team!!

As a Retail Consumer Specialist with TDS in Eau Claire, WI, you will be a hybrid, cross-trained, multi-skilled agent that will protect existing revenue by retaining customers that are calling asking to disconnect their service, or are at risk of leaving TDS, due to service failures, competitive offers, and billing issues.. You will be capable of handling first level escalated Retention, Sales and Customer Care calls interactions for residential customers, both face to face and over the phone.

Additional, you would also promote and demo services as well as sell to new prospect customers.

Position Details:

Pay rate: $19.35 per hour.
$1,000 sign-on bonus (paid in full after 30 days of employment).

Work Schedule: Your scheduled shift will be Monday through Friday, 9:00am-6:00pm CST with a rotating Saturday.

*This position will start out as work at home until the new Retail Office is ready. Once the office is ready, this will be an in office position.*

In addition, you will also receive a generous benefits package, which includes:

Medical, Dental, Vision coverage starting on day 1 of employment!
Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
Annually, you will receive 3 weeks of vacation time and 2 weeks of sick time, which start accruing on your first day
Discounts on TDS services
Tuition assistance after working with TDS for 1 year
Responsibilities:

In this role, you will:

Assist customers over the phone and face-to-face for Retention, Disconnect and Move order calls and walk-in requests, as well as identifying needs and selling services to both prospect and existing customers. Uses save techniques that involve negotiation & interpersonal communication skills in order to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
Deliver sales and retention results through providing exceptional customer service. Exceed or meet monthly goals including increased revenue and retention metrics.
Resolves complex/escalated customer problems in partnership with other teams to ensure long term solutions to avoid future issues.
Resolves construction related issues in our Out of Territory markets by creating and completing Triage tickets.
Keeps current with Promotions, Products and processes necessary to meet or exceed performance metrics.
Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
Qualifications:

Required Job Qualifications

1+ year's in a customer service or sales role.
2+ years experience using a PC with various software packages.
Must follow the TDS attendance guidelines to meet our customers' needs.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About us:

TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 2 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to business. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more.

Benefits

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. This benefit plan addresses both the immediate and long-term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits, and retirement options, please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!%21172%

Keywords: TDS Telecom, Eau Claire , Retail Consumer Specialist, Other , Eau Claire, Wisconsin