Member Account Representative
Company: Royal Credit Union
Location: Eau Claire
Posted on: May 17, 2023
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Job Description:
Team Members are at the core of who we are; living our core
values of making a difference, doing the right thing, making it
easy, being caring, being friendly, nice, and respectful, and
taking ownership. Perhaps Royal is the change you're looking for.
Royal Credit Union is looking for caring, energetic team members
who want to create a positive impact in the lives of our Members.Is
this you? If so, let us know by submitting an application!Hourly
Wage:$16.41 -$18.35 (candidates with significant related experience
may be higher)Description:This position involves the ability to
accurately process Member transactions as requested. Open new
accounts, unsecured loans, credit cards and kwik cash loans. This
position may also require working at other office locations.
Responsible for actively building relationships by meeting Member
needs with Royal's products and services, providing electronic
service demonstrations, and resolving any Member inquiries in an
efficient, accurate and friendly manner. Support NPS (Net Promoter
Score) initiatives in the office by providing exceptional service,
guided by Royal's Core Values, creating loyal Members.Team Member
BenefitsRoyal is proud to take care of our team members and their
families! Royal offers a 5% 401k employer match, paid family and
sick leave, vacation and sick time accruals, childcare
reimbursement, tuition and student loan debt assistance, pet
insurance, and much more!Work Schedule:Full-time, working
approximately 40 hours per week. The hours will be vary between
9:45am - 6:15pm Monday through Friday and every other Saturday
9:45am - 2:15pm. Prior to starting normal schedule, candidate must
attend full-time training from 9:00am - 4:30pm Monday - Friday for
3 weeks at our Corporate in Eau Claire, WI.Required
Education/Experience/Skills:--- High School Diploma or GED--- Good
organizational skills--- Strong sense of customer service--- Strong
written and verbal communication skills--- Excellent time
management skills--- Strong interviewing and listening skills---
Handle and resolve recurring problems--- Work productively in an
environment with high levels of interruption--- Work in a team
environment--- Able to pay meticulous attention to detail---
Produce accurate and high-quality materials, data entry, and
transactions--- Basic skills using smartphones/tablets and the
ability to demonstrate use of current technology--- Communicate and
live RCU's core purpose and values, these define and drive our
organizational culturePreferred Education/Experience/Skills:---
Previous customer service and cash handling experience--- Previous
experience working in a financial institutionWe will be
communicating with you by email and/or text on the status of your
application. Please monitor your email inbox and junk folder for
status updates and additional instructions.All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, protected veteran
status or status as an individual with disability.
Keywords: Royal Credit Union, Eau Claire , Member Account Representative, Other , Eau Claire, Wisconsin
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here to apply!
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