Parts Counter
Company: Fabick Cat
Location: Eau Claire
Posted on: May 20, 2023
|
|
Job Description:
Company Overview: Fabick Cat is the authorized dealer of
Caterpillar equipment, prime and stand-by power systems, parts and
service, compact construction, and rental equipment for major
portions of Illinois, Missouri, the entire state of Wisconsin and
the Upper Peninsula of Michigan. We have been in business for
nearly 100 years and are headquartered in Fenton, Missouri. For
more information visit . Why Work For Us! At Fabick Cat, you are
beyond just an employee, you are a part of the Fabick family. A
family that has worked so diligently to cement a legacy that was
built over 100 years ago through a collective vision "To Ever Serve
Our Customers Better". This legacy could not have been possible
without first employing then developing the best and brightest
talent the market has to offer. We believe it to be of the upmost
importance to invest in our workforce by supporting and empowering
employees to develop the necessary skills to become successful in
their own career to become a legacy. Are you ready to join our
family legacy to continue our existence as 'the greatest service
organization of its kind' over the next 100 years? The Fabick
family appreciates and values the ongoing commitment of its
employees and is pleased to provide a highly competitive total
compensation and benefits package. Primary Responsibilities:
Responsible for selling spare and replacement parts for equipment
in repair shop or parts store; Look up parts for customers and
service technicians as requested, either over the phone, fax, or
face to face using computer information systems; Provide quotes as
requested by customers; Provide parts availability and shipping
options to customers; Provide customers replacement part options
when available, such as remanufactured or used pieces; Advise
customers of replacement or modification of parts when identical
replacement parts are not available; Examine returned parts for
defects as exchange as needed or issue credit when necessary; Work
and assist in the warehouse as needed; Have knowledge of the basics
of providing customer service, including customer needs assessment,
meeting service quality standards and customer evaluations; Promote
and sell products and services provided by the Fabick customers;
Answer phones immediately and properly; Acknowledge counter
customers, even if on the phone with another customer; Maintain a
working knowledge of all parts information systems - DBS, SIS, WMS,
etc; Perform other duties as directed.Requirements: Qualifications:
High School diploma or equivalent is required; 1-3 years customer
service experience required. 1-3 years counter sales experience is
preferred; Active listing skills and required to correctly
understand the customer's needs and provide the solution to those
needs; Excellent verbal communication skills are desired, being
able to present information to customers clearly and effectively;
Critical thinking skills are used to determine alternate solutions
or approaches to fulfilling the customer's needs; A good mechanical
aptitude or understanding of how things are assembled and how they
work is essential; The ideal candidate is dynamic, energetic, and
has excellent communication skills including public speaking.
Strong customer service, organizational & mechanical aptitude is
essential. Proficiency in Microsoft Office is a must. Special
Physical Requirements: In addition to being able to sit, stand,
walk, read, talk, write and hear, to perform the essential
functions of this job an individual must be able to do the
following additional activities: Occasionally lift and/or move up
to 10 pounds. Accommodations will be made if they are reasonable,
do not create an undue hardship, and will enable an individual with
a disability to safely perform the essential job functions. Equal
Employment Opportunity Employer of Minorities, Females, Protected
Veterans and Individuals with Disabilities. Job Type:
Full-timeBenefits: 401(k) 401(k) matching Dental insurance Employee
assistance program Employee discount Flexible spending account
Health insurance Health savings account Life insurance Paid time
off Parental leave Referral program Retirement plan Tuition
reimbursement Vision insuranceSchedule: 8 hour shift Day shift
Monday to FridayWork Location: In person
Keywords: Fabick Cat, Eau Claire , Parts Counter, Other , Eau Claire, Wisconsin
Click
here to apply!
|