Member Lending Specialist
Company: Royal Credit Union
Location: Eau Claire
Posted on: May 24, 2023
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Job Description:
Team Members are at the core of who we are; living our core
values of making a difference, doing the right thing, making it
easy, being caring, being friendly, nice, and respectful, and
taking ownership. Perhaps Royal is the change you're looking for.
Royal Credit Union is looking for caring, energetic team members
who want to create a positive impact in the lives of our Members.Is
this you? If so, let us know by submitting an application!Royal
Credit Union is looking for a dynamic team member committed to
making a positive impact in the lives of our Members as well as our
team members. As a Member Lending Specialist you will provide
exceptional, efficient, accurate and high quality service (via
telephone & electronic platforms) for Royal's full line of
unsecured, collateral secured and HELOC loans! You will always have
the opportunity to identify Member needs using your knowledge of
all products and services offered by Royal!If you are looking for a
career opportunity where you can use your strong communication
skills, a positive attitude, an open mind, problem solving skills
and a strong sense of Member Service, this position is definitely
for you!Hourly Wage:$16.41 -$18.35(candidates with significant
related experience may be higher)THIS CAREER OPPORTUNITY IS
ELIGIBLE FOR A YEARLY 5% TARGET CORPORATE BONUS Team Member
Benefits:Royal is proud to take care of our team members and their
families! In addition to our comprehensive medical, dental, and
vision insurance plans, Royal offers a 5% 401k employer match, paid
family and sick leave, vacation and sick time accruals, childcare
reimbursement, tuition and student loan debtassistance, pet
insurance, and much more!Description:Member Lending Specialists
serve as the telephone contact for Member's, team member's and
potential Member's lending needs and requests. Responsible for
answering calls and responding to electronic services for Royal's
full line of unsecured, collateral secured and HELOC loans. Open
new deposit products for telephone and electronic requests.
Identify Member needs using knowledge of all products and services
offered at the credit union. Refer existing and potential Member's
to departments or individuals who can better meet their financial
needs. Provide exceptional, efficient and accurate customer
service.Work Schedule:Full-Time, working approximately 40 hours per
week. Variable hours between 8:30am - 7:00pm Monday through Friday
and two Saturdays per month 8:30am - 2:00pm.Location:This position
is part of Royal's workplace flexibility program and has the
ability to be partially remote up to 4 days a week after 4-6 months
of training and proficiency in the position. When not working
remote, the office location is flexible at either the Corporate
Office in Eau Claire, WI, or at our Business Center in Chippewa
Falls, WI based on office availability and candidate
preference.Required Experience/Knowledge/Skills:--- Have a working
knowledge of financial services--- Strong sense of customer
service--- Ability to learn, retain, and recall information very
quickly--- Excellent time management skills--- Work productively in
a team environment with high levels of interruption--- Must be
compassionate and truly enjoy assisting people with problems and
finding solutions to their needs--- Excellent time management and
organizational skills--- Proficient in Microsoft Office Products
and have basic computer skills using various software packages---
Produce accurate and high-quality materials, data entry, and
transactions--- Strong written and verbal communication skills---
Strong interviewing and listening skills--- Communicate and live
Royal Credit Union's core purpose, values and organizational
culture dailyPreferred Experience:--- Previous experience working
in a call center environment--- Previous experience working in a
financial institutionWe will be communicating with you by email
and/or text on the status of your application. Please monitor your
email inbox and junk folder for status updates and additional
instructions.All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
national origin, age, protected veteran status or status as an
individual with disability.
Keywords: Royal Credit Union, Eau Claire , Member Lending Specialist, Other , Eau Claire, Wisconsin
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