Patient Appointment Services Specialist
Company: Mayo Clinic
Location: Eau Claire
Posted on: May 28, 2023
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Job Description:
Why Mayo Clinic
Mayo Clinic has been ranked the #1 hospital in the nation by U.S.
News & World Report, as well as #1 in more specialties than any
other care provider. As we work together to put the needs of the
patient first, we are also dedicated to our employees, investing in
competitive compensation and comprehensive benefit plans
(https://jobs.mayoclinic.org/benefits/) - to take care of you and
your family, now and in the future. And with continuing education
and advancement opportunities at every turn, you can build a long,
successful career with Mayo Clinic. You'll thrive in an environment
that supports innovation, is committed to ending racism and
supporting diversity, equity and inclusion, and provides the
resources you need to succeed.
Responsibilities
The Patient Appointment Services Specialist is responsible for
independently creating and scheduling appointments within the
electronic medical record for a complex, multispecialty medical
practice. This is supported by gathering patient-specific
demographic and provider information to accurately assess the
nature of the request and determine the appropriate appointment
area; properly advising patients regarding the need for
co-payments, referral authorizations, and/or pre-service deposits
to ensure the patient arrives on time and is prepared for their
procedure or visit; and collecting all Guarantor and insurance
details needed to help assess patient eligibility. Through this
process, the Patient Appointment Services Specialist responds to
and interacts with a variety of individuals including patients,
customers, referring physicians, Mayo providers, allied health
staff and family members. Appropriate interpretation and
application of Mayo policies regarding scheduling criteria and
medical need are essential. To provide exceptional service, the
Patient Appointment Services Specialist is required to navigate
multiple systems simultaneously and is expected to be available or
talking with patients and healthcare professionals 80 percent of
the day, with the ability to service inquiries without
consultation. This requires working with several complex scheduling
work flows, managing telephone calls, online requests, and/or fax
requests. Accuracy and thoroughness in all patient related
activities including electronic communication, is critical. This
role requires flexibility which may include cross-coverage and
travel depending on location. Position may be eligible for and/or
required to telework based on location, work unit and business
need. For all positions it is required to be on-site for at least 6
months to one year before teleworking could be an option. Hours may
vary and additional time or overtime may be required to meet
workload requirements.
Qualifications
High school diploma/GED and minimum two years' customer service
experience in an environment requiring multi-tasking, such as a
call center, administrative/physician's office, appointment
scheduler or retail/ service industry; OR Associate's Degree.
Completion of Medical Terminology course preferred. Qualified
candidates must be customer-focused, service-oriented, possess
strong verbal/written communication skills, and have the ability to
trouble shoot, problem solve and balance conflicting demands. Role
requires independent decision making and sound judgment
capabilities, with a strong attention to detail and follow through.
A demonstrated ability to work effectively in a fast-paced team
environment, manage difficult and emotional situations, remains
calm under stress, display empathy and maintain positive
communication is also required. Must have strong keyboarding and
computer skills. Demonstrates basic understanding of insurance
terminology.
Exemption Status
Nonexempt
Compensation Detail
$18.14 - $24.67 / hour.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday-Friday. Daytime shifts will vary.
FTE, Part Time and Full Time available.
Weekend Schedule
No weekends.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so
have our locations. Today, our employees are located at our three
major campuses in Phoenix/Scottsdale, Arizona, Jacksonville,
Florida, Rochester, Minnesota, and at Mayo Clinic Health System
campuses throughout Midwestern communities, and at our
international locations. Each Mayo Clinic location is a special
place where our employees thrive in both their work and personal
lives. Learn more about what each unique Mayo Clinic campus has to
offer, and where your best fit is.
(https://jobs.mayoclinic.org/alllocations)
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Recruiter
Joy Kundrata
Department Title
Scheduling Operations
Equal opportunity
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Keywords: Mayo Clinic, Eau Claire , Patient Appointment Services Specialist, Other , Eau Claire, Wisconsin
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