Pit Floor Full Time / Part Time
Company: Canterbury Park
Location: Shakopee
Posted on: April 18, 2024
Job Description:
DescriptionJob Summary: Ensure great customer service; Preserve
the integrity of the games with close scrutiny of employees and
customers. Provide a pleasant and protected area for customers.
Assist in training personnel.
Essential Duties and Responsibilities:
- Maintain visual presence on card club floor as much as
possible.
- Adhere to all rules and procedures.
- Render impartial decisions using all available means, i.e.;
dealer information, player information, and surveillance
review.
- Inform Pit Manager when a customer is dissatisfied with a
decision. Be certain to fully brief Pit Manager about all problems
and situations.
- Continually observe games in progress for possible
irregularities in player conduct.
- Ensure that dealers are enforcing proper procedure and making
correct payouts.
- Maintain awareness of special events and promotions and
communicate this information to employees and patrons.
- Meet new customers and greet returning players. Assist in
making new customers feel welcome, instructing new players on games
that they have questions about
- Ensure that MVP players are getting credit for their play and
are correctly rated, getting new players to sign up for the MVP
program
- Inform Pit Manager of any deviation from standard dealing
procedures
- Relay any information regarding daily business to incoming
Floor Persons at shift change
- Perform other related duties as assigned by the Pit
Manager.
- Do whatever is necessary to maintain the appearance of the card
club.
Supervision:
- Supervise the proper performance of pit dealers by observation
and by reporting to Pit Manager.
Required Qualifications:
- High School Diploma/GED
- Extensive game knowledge and prior dealing experience.
- Must be adaptable, versatile and tactful in dealings with the
public
- Reliable, pleasant personality, able to deal with difficult
customers and situations.
- The ability to learn quickly and work well under pressure is
essential
- Must have basic computer knowledge
- Canterbury Park conducts pre-employment screening for all
positions which includes a criminal background check and
verification of work history.
- Must be able to attain a Minnesota Racing Commission (MRC)
license.
Working Conditions and Physical Requirements:The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
- While performing the essential functions of this job, the
employee is occasionally required to stand for 100% of
shift.
- Maintain a flexible working schedule, which may include nights
and weekends.
- Must be able to interact with guests, co-workers and vendors in
a professional, courteous manner.
- Must be able to lift up to 10 pounds.
- Requires frequent wrist or hand use.
Canterbury Park is an Equal Opportunity and Affirmative Action
Employer.
Keywords: Canterbury Park, Eau Claire , Pit Floor Full Time / Part Time, Other , Shakopee, Wisconsin
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