Supervisor Tech Support - Lacrosse, WI
Company: Optum
Location: La Crosse
Posted on: May 19, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
Primary Responsibilities: -
Supervise desktop support personnel, including resource management
and planning, hiring, development, training and performance
coaching. Provide guidance and support to staff to ensure
departmental objectives are achieved
Complete queue monitoring and determine queue adjustments queue
based on volume
Ensure proper support processes and standard operating procedures
are documented and followed to ensure timely resolution of
technology issues. (Incident, problem, outage notifications
etc.)
Participate in IT meetings with internal customers and other
support staff Represent Technology Support in all Change Control
Meetings
Responsible for tracking and routing problems/requests and
documenting resolutions. Ensure tickets are picked up by due
date
Responsible for inventory management of over 8000 desktops,
laptops, tablets as well as the QA and maintenance of hardware
inventory for all computers
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
3+ years of experience in desktop support role
2+ years of experience with Microsoft office products and working
with a ticketing system (like Service Now or similar)
2+ years of experience in project leadership or people
management
Preferred Qualifications: -
Demonstrated leadership experience with the ability to lead and
direct others to achieve or exceed individual and organizational
goals and objectives
Ability to identify problems and propose solutions in stressful and
time restrictive situations
Must have strong customer service skills along with excellent
teamwork and leadership skills
Must also demonstrate commitment to solving user problems.
Strong analytical, organizational and time management skills with
the ability to prioritize workload (for self and others) in a fast
paced environment
Proven project and team leadership skills to establish rapport,
trust and confidence with event technicians and other IT and non IT
groups
Ability to meet scheduled task requirements within assigned
deadlines
Strong written and verbal communication skills and ability to work
independently as well as with a team
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The salary range for this role is $71,600 -to $140,600 -annually
based on full-time employment. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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-UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Eau Claire , Supervisor Tech Support - Lacrosse, WI, Other , La Crosse, Wisconsin
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