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Application Platform Administration Team Lead

Company: Menard Inc.
Location: Eau Claire
Posted on: September 10, 2018

Job Description:

The Team Lead of Application Platform Administration will develop, supervise, and operate the team of IS professionals who provide the day-to-day administration, support and ongoing enhancement of Menard, Inc.'s Application Infrastructure and User Administration. Candidate must have experience managing secure, mission-critical, high-availability environments and must also possess a courteous, Guest-oriented approach to support services. The candidate will research, design, propose, and coordinate the implementation of systems that provide maximum value to the business, while enforcing standards and quality control of all enterprise application servers and user administration. PRIMARY RESPONSIBILITIES: Project and Resource Management:

  • Supervise, mentor and train Team Members to ensure that job requirements are being properly met and completed on time
  • Ensure projects are completely and correctly planned in accordance to established methodologies and standards
  • Ensure that project are completed on time and within allocated budget
  • Develop requirements for projects and review with Users to ensure project meets current needs and provides flexibility for future business needs
  • Keep Manager and Director informed on the status of all assigned projects, MCRs, problem tickets and production issues in a timely manner
  • Provide input to existing IS Standards if existing standards require modifications, or updates if they do not exist
  • Mentor staff in proper use, continuous improvement, and ongoing implementation of IS Standards
  • Determine staffing needs; delegate work assignments, and coach Team Members to ensure systems are implemented according to specifications and standards
  • Conduct performance reviews for all direct reports
  • Enforce attendance and conduct policies for all direct reports
  • Review weekly payroll and schedules for all Application Platform Administration Team MembersProduction Issue Management:
    • Identify problem trends and proactively develop methods to address root causes of production issues
    • Develop and execute problem logs, resolution action plans, and outage handling
    • Effectively communicate outages, maintenance, and system changes to business and technical usersSystem Selection:
      • Develop requirements for projects and review with users to ensure project meets current needs and flexibility for future business objectives
      • Develop vendor relationships, gather necessary financial data, and score competing systems using standard selection format
      • Integrate systems into Infrastructure environment using standards-based methodologiesApplication Platforms Administration:
        • Responsible for the planning, design, development, deployment and ongoing administration of new and existing application servers
        • Ensure compatibility and interoperability of internal and external computing systems
        • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
        • Create systems models, specifications, diagrams and charts to provide direction to application programmersSystem Capacity & Performance Management:
          • Monitor, analyze, tune, and implement necessary changes in system resource utilization
          • Model applications to simulate infrastructure performance and understand future resource needs
          • Size applications to ensure required service levels can be met
          • Produce a capacity plan that documents current utilization and forecasts requirements and support costs for new applications or releases
          • Build the annual infrastructure growth plan with input from development and Infrastructure teams
          • Develop and support Application Performance Management (APM) systems
          • Work with teams of developers, quality assurance, network / system administrators, and DBAs to tune applications and generate performance reportsEnterprise Deployments:
            • Develop and maintain best practices for automated system deployments
            • Automate software deployments
            • Develop scripted systems to accomplish repeatable tasks
            • Coordinate and execute scheduled maintenanceCloud Computing:
              • Develop and maintain cloud architecture best practices
              • Design and architect innovative cloud infrastructures and solutions to meet business requirements
              • Develop and maintain the enterprise cloud adoption roadmap
              • Maintain the overall, ongoing management of cloud computing service providersUser Administration:
                • Create and maintain Email user IDs and passwords, and set appropriate security level within Email systems
                • Create and maintain Server System User IDs and passwords
                • Monitor Team Member terminations and transfers and adjust or remove IDs and privileges appropriately
                • Ensure appropriate file access is granted to Team Members based on their job roles and appropriate authorization
                • Work with Business Users to determine appropriate file level access rights to safeguard information stored on file systems
                • Create, maintain and monitor remote access needed by Menard, Inc. business partners to support systems used within Menard, Inc.
                • Create, maintain and monitor remote access needed by Menard, Inc. Team Members for off-hours support purposes
                • Create, maintain and monitor remote access needed to corporate systems by corporate Team Members while traveling or in the storesSecurity and Confidentiality:
                  • Maintain information confidentiality and security
                  • Protect, prevent and report all unauthorized attempts to obtain corporate information using the Menard, Inc. security incident response practices
                  • Perform systems audits to identify security breaches or potential security loopholesSystem Standards and Reporting:
                    • Application Server System Analysis
                      • Provide accurate, up-to-date reports of current capacity reserves and performance bottlenecks on all application server systems
                      • Provide historical trending report on application server system usage and performance metrics
                      • Project future demands on application server systems and present remediation recommendations to accommodate growth
                      • Prepare quarterly application server budgets for anticipated requisitions
                      • Provide consistent technical documentation libraries for all application platform administration systems
                      • Shape Team Member development, system skills and training through internal Learning Management System
                      • Approve all Application Platform Administration project / maintenance technical design documents prior to implementation
                      • Approve all Application Platform Administration components of implementation plans SKILLS & REQUIREMENTS:
                        • Bachelor Degree in a Computer Science or Networking related field
                        • 6+ years of professional Information Systems experience
                        • Management experience in staffing and maintaining technical teams
                        • Strong verbal, written, and organizational skills
                        • Knowledge of project management and related tools
                        • Ability to concisely explain and/or illustrate complex technical concepts to business users
                        • Ability to successfully negotiate with vendors to provide service to the corporation
                        • Excellent analytical skills for problem determination and resolution
                        • Automation first mindset for provision systems and deploying application software
                        • Data-driven decision making
                        • Ability to remain calm and courteous in demanding situations
                        • Strong proficiency with:
                          • Application Servers
                          • RedHat JBOSS
                          • Oracle WebLogic
                          • Apache Tomca
                          • Strong proficiency with DevOps Tools:
                            • Jenkins
                            • Atlassian Products (JIRA, Bitbucket, Confluence)
                            • Ansible
                            • Security Concepts and Practices
                            • System Capacity Management Tools, such as Metron Athene
                            • System Performance Management Tools, such as BMC APM products
                            • System Monitoring
                            • Enterprise Deployment Systems
                            • Cloud Computing - Private, Public, Hybrid, and Internal
                            • User Administration
                            • MS Active Directory
                            • Cisco ACS
                            • Linux/Unix
                            • Proficiency with:
                              • Network Technologies
                              • Load balancing
                              • Firewalls
                              • Performance characteristics of LAN/WA
                              • RedHat Linux
                              • Microsoft Windows Server OS
                              • Microsoft Hyper-V Virtualization
                              • Storage Area Network (SAN) Technologies
                              • High Availability Design
                              • Disaster Recovery
                              • Payment Card Industry (PCI) Framework
                              • May be required to work overtime and provide on call support, including weekends and holidays
                              • Must work within designated normal office hours - Monday-Friday, 40 hours/week - at the Corporate Office in Eau Claire, WI (remote work is not offered)
                              • Candidates must be eligible to work in the United States, presently and in the future, without sponsorship - provided by Dice Enterprise Deployments, Cloud Computing, User Administration, System Standards and Reporting, Leadership

                                Keywords: Menard Inc., Eau Claire, Application Platform Administration Team Lead, Other, Eau Claire, Wisconsin

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