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Service Coordinator

Company: Fabick CAT
Location: Eau Claire
Posted on: June 14, 2019

Job Description:


  • Opens work orders, checks for customer credit. Processes outside job purchases to the proper work order segment and applies the correct mark-up. Processes all work order corrections as instructed by the Shop Manager or Field Service Dispatcher. Maintains a work log and provides work in process report. Closes work orders. Processes invoice adjustments and corrections. Processes Instant Invoices for COD as needed. Processes invoices to CAT Commercial Account as instructed.
  • Receives the daily technician time sheets and provides them to the Shop Manager for review. Processes all corrections and adjustments and enters time into the computer system. Monitors each technician's vacation and personal time and maintains a long. Processes daily labor summary and checks for accuracy. Works with the company Payroll Specialist to resolve discrepancies.
  • Coordinates shop purchases according to the department needs. Maintains a Purchase Order log and tracks outside invoice status. Reconciles invoices for payment and processes invoices to accounting department.
  • Gathers and/or confirms required warranty information necessary for claim submission such as delivery date, SIMS, hours, and service stories. Ensures all documents are present and coordinates delivery of claim file to the Warranty Writer.
  • Receives incoming customer calls as needed. Answers customer inquiries and directs customers to the appropriate service personnel.
  • Maintains department service files by scanning all history files to ONBASE. Prepares Injury Reports and coordinates documentation with the Human Resources Department. Processes all requests for technician safety footwear and glasses and vacation request forms. Coordinates technician training expense needs such as hotel and meal funds. Maintains fuel, Freon and oil logs and processes sales to work orders.
  • Initiates inspection log for Rent, Demo or Used Equipment on the CAT Used website. Uploads completed inspection data to the website and ensures all appropriate data is included. Maintains the PDA hardware to support this effort.
  • Service Coordinator will perform other miscellaneous duties as directed by the Product Support Manager. Running SIMS machine reports for company service and sales employees. Process simple parts orders as needed. Answer incoming branch phone calls and serve as a backup to the Receptionist.Qualifications:
    • High School Diploma or Equivalent Required; Associate's Degree preferred
    • 3-5 years heavy equipment experience preferred
    • Knowledge of Microsoft applications Required
    • Basic math skills Required
    • Professional phone and personal communication Required
    • Data entry experience RequiredEqual Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Keywords: Fabick CAT, Eau Claire , Service Coordinator, Other , Eau Claire, Wisconsin

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