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Field Technician

Company: CCI Systems, Inc.
Location: Eau Claire
Posted on: January 11, 2021

Job Description:

Why Astrea? We are a division of CCI Systems, Inc., an Employee Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our business is focused on bringing High-speed Internet, TV, and Telephone services to those who choose small-town living. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employee's hard work and determination and REWARD results all while having fun! Our mission is to make life better by connecting people through innovative communication systems. We are seeking a full-time Field Technician who exemplifies responsibility, dependability, professionalism, and exceptional customer service to install coaxial cable, telephone services, internet services, and other equipment such as digital boxes and modems for our customers. We provide a collaborative environment with a great work culture that encourages learning, and pushes you to rise to the next level! Responsibilities

  • Maintain HFC plant and troubleshoot outages as necessary.
  • Diagnose and repair customer premises issues.
  • Install High-speed Internet, Coaxial Cable TV, and Telephone services, and the equipment connected to each service.
  • Ensure all work is done in a neat and professional manner.
  • Provide exceptional customer service that will include, but is not limited to, up-selling products and services to new and existing customers. Who are we looking for
    • Strong background in CATV installation and plant troubleshooting is preferred but we are willing to train the right candidate!
    • Basic CATV Head End knowledge required.
    • Strong verbal and written communication skills, specifically when face-to-face with customers.
    • Proficient in Microsoft Office.
    • Ability to: carry a 28' ladder and climb to heights exceeding 18' - use hand tools and drill - work in confined spaces - work within deadlines - produce accurate and neat work.
    • Inclined to learn, adapt, and accept increasing responsibility. Shift is Monday - Friday 7:00 am - 4:00 pm, with possibility of work outside business hours. Additional Information
      • This position requires local travel.
      • On-call nights and weekends on a rotating basis.CCI Systems, Inc., DBA Astrea Connect, is an Affirmative Action/Equal Opportunity Employer. PI128267433

Keywords: CCI Systems, Inc., Eau Claire , Field Technician, Professions , Eau Claire, Wisconsin

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