Customer Service Representative

Company: Silver Spring Foods Inc
Location: Eau Claire
Posted on: January 18, 2023

Job Description:

Description:$250 gas card sign-on bonusSilver Spring Foods offers competitive wages along with a full benefit package, including $0 premiums for medical insurance! We also offer dental, vision, disability insurance, 401(k) with company match, generous paid time off, paid holidays, and a wellness reimbursement stipend; employees and their dependents get free access to near-site clinic on the first day of employment, tuition reimbursement program and much more!MINIMUM QUALIFICATIONS AND ATTRIBUTES Strong communication skills - written & verbalAt least 1-2years of experience in Customer ServiceProficient in order managementGood computer skillsCRM experienceAbility to remain professional and courteous at all timesPositive team playerMultitaskerStarting wage at $18 per hourRequirements:Trusted Partner: You finds ways to proactively communicate so that customer interactions go beyond order placement and solving problems. You know when to pick up the phone vs writing a concise email because you understand the delicate balance between customer needs and urgency. Customers appreciate that you listen to understand and that you do what you say and say what you do!Communicate with Clarity: Your communication skills are excellent, and you work to make sure people at all different levels of the company or our customers understand what you have to convey. You listen first to ensure you understand the question or situation and formulate and answer that gets everyone on the same page.Thoroughness, Speed and Accuracy: It's all about service delivery and managing the details. You are responsive, very efficient with time and are able to move rapidly from one task to another while handling shifting daily priorities. You take great pride in your attention to detail and ensure that all information is accurate.Reliability and Commitment: You are known for delivering what you promise on time to your colleagues, our customers and other partners. You help your teammates out when they need it or you have a bit of extra time, knowing that when the team does well, we all do well. When making commitments to partners and other team members, you have a reputation for delivering on-time no matter what.Silver Spring Foods is a 4th generation family-owned business in Eau Claire, WI that has grown to be the number one grower and processor of horseradish in the world. We provide farm-to-table mustards, sauces, and horseradish products to grocery stores, restaurants, and food service companies all over the country. Silver Spring is also a premier co-packer for well-known national and international brands who value our state-of-the-art manufacturing facility, private label experience, and production capacity. Besides our great products, Silver Spring Foods is known for our great, inclusive, and appreciative work culture, opportunities for advancement, flexible work schedules, great compensation packages, and for being a nimble business that isn't dragged down by lots of red tape.Silver Spring Foods makes condiments that makes food exciting and that bring Zing to people's taste buds. As we always bring Zing with our products, we also celebrate diversity in the same way. We hire unique individuals with diverse experiences and backgrounds that help make us the best we can be. Our goal is to be a place where people can be welcomed and feel at home while working and growing there career with our family.

Keywords: Silver Spring Foods Inc, Eau Claire , Customer Service Representative, Sales , Eau Claire, Wisconsin