Manufacturing Showroom & Samples Technician

Company: Incompass
Location: Osseo
Posted on: April 1, 2026

Job Description:

Position Title: Manufacturing Showroom & Samples Technician Department: S ales / Marketing Location: Timesavers Maple Grove, MN Reports To: VP Sales, Applications, Products, and Marketing Employment Type: Full-Time / non-exempt About Timesavers Timesavers is a Minnesota-based, leading manufacturer of industrial sanding and finishing equipment, serving a wide range of industries, including metalworking, woodworking, and plastics. With a legacy of innovation and precision engineering, we’re committed to delivering high-performance solutions that help our customers achieve flawless finishes and improved productivity. Position Summary The Manufacturing Showroom and Samples Technician is responsible for operating Timesavers finishing equipment to process customer sample parts and demonstrate machine capabilities. This role works closely with the Sales, Engineering, and Applications teams to test customer materials, determine optimal machine settings, and provide finished samples that support the sales process. The technician ensures samples are processed accurately, efficiently, and safely, documents results, and maintains the sample lab and equipment. We are seeking a highly organized and detail-oriented individual to oversee and participate in daily showroom operations, manage sample processing, and provide support during customer visits. Key Responsibilities Showroom Management Oversee day-to-day showroom logistics, ensure it is equipped with the right equipment, consistently clean, organized, and visually appealing. Maintain equipment and displays to support day-to-day showroom activities. Coordinate showroom appointments, agendas, and preparation in cooperation with Sales, Management, Front Desk and Executive Administrative Assistant. Maintain accurate and relevant inventory of Timesavers showroom abrasives, sample coupons, and other showroom consumables. Provide feedback on the showroom and samples budget. Support marketing initiatives, events, and product launches. Samples Management Manage and track inbound sample shipments and outbound sample returns in cooperation with shipping & receiving. Working with Regional Sales Managers (RSM’s), dealers, and customers to collect, track, and process technical information/application requirements, use it to determine and propose the appropriate Timesavers solution and machine set-up for running samples. Performance machine set-up to prepare for and then run samples per plan. Capture and document test definition and test results, including pictures, machine set-up, and application information for the Sample Testing into a Sample Test Report, log, and place items into our data storage repository. Provide pertinent technical feedback to RSM’s, dealers, and customers regarding sample processing results. Client Visit Support Coordinate customer machine Factory Acceptance Test (FAT) visits Setting calendar placeholders, preparing agenda and details in cooperation with Sales, Dealer Partner, Customer, Management, Front Desk, and Executive Administrative Assistant. Coordinate with our manufacturing team or directly make sure the client system is prepared/ready for the visit objectives. Support FAT testing within the Timesavers facility, host clients as required for the duration of their visit. Industry Venue Support Support planning, machine preparation, onsite set-up, and teardown at our annual industry venues in cooperation with key partners. Other / Miscellaneous Items Perform other related duties as assigned. Qualifications & Requirements High School Diploma or associate’s degree. 2 years' operating industrial equipment or manufacturing machinery preferred Technical training, machining, or manufacturing experience preferred 2–5 years of experience in showroom management, retail operations, project management, and inventory coordination. Strong organizational and project management skills. Excellent communication and customer service abilities. Basic proficiency in Microsoft Office and PC skills. Ability to multitask and work in a fast-paced environment. Excellent organization, time management, and customer service skills Up to ~5 weeks/year travel Key Competencies Attention to detail and quality Customer-focused mindset Ability to troubleshoot and optimize machine settings Strong coordination and follow-up skills Mechanical aptitude and the ability to operate industrial machinery Physical Requirements Ability to lift up to 50 lbs Standing for extended periods while operating machinery Frequent bending, lifting, and handling of metal arts and materials Timesavers, LLC is an Equal Opportunity Employer dedicated to fostering a workplace that is free from discrimination and harassment. We welcome and encourage applications from individuals of all backgrounds, and remain committed to upholding principles of fairness, respect, and inclusivity in all aspects of employment.

Keywords: Incompass, Eau Claire , Manufacturing Showroom & Samples Technician, Sales , Osseo, Wisconsin