Housing Support Representative II
Company: Catholic Charities
Location: Saint Paul
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Are you passionate about
creating opportunities for people to thrive? Catholic Charities is
the place for you! Housing Support Representative II St Anthony/St
Paul Residences (Midway) The mission of Catholic Charities Twin
Cities is to serve those most in need and to advocate for justice
in the community. Our programs for children, families, and adults
serve more than 25,000 people every year. As the need for our
services grows, Catholic Charities is working to adapt and respond
with strategies that prevent poverty, meet basic needs in times of
crisis, and create pathways to greater stability. WAGE: $19.00 -
$21.00/hourly SHIFT: Wednesday through Sunday 2nd shift 3:00 pm -
11:00 pm JOB SUMMARY: Catholic Charities is seeking a
compassionate, trauma-informed, culturally aware individual to work
as a part-time Housing Support Representative II at our St
Anthony/St Paul Residences (Midway) location. Successful candidates
in this position must be willing and comfortable with serving
alcohol to clients and residents in our managed alcohol program and
be knowledgeable about harm reduction models. The Housing Support
Representative will act as a liaison and provide superior customer
service while assisting residents, outside agency providers, and
vendors. Under general supervision, they will maintain a clean,
safe, and secure environment for residents by providing referral
information on a wide variety of topics. They will assist in
resolution and de-escalation of emerging problems or situations
that residents may face and ensure that rules and policies are
consistently enforced. ESSENTIAL FUNCTIONS Manage incoming calls.
Assist residents with inquiries and ensure that issues are resolved
both promptly and thoroughly. Manage and enforce visiting policy
and process. Provide quality service and support in variety of
areas, including, but not limited to, maintenance requests,
complaints, grievances, resources and referrals. May administer
medications according to established procedures and guidelines. Be
vigilant of surroundings and utilize conflict resolution and
de-escalation skills to defuse crisis situations, as required.
Complete regular rounds, checking all exits, fire doors, and common
areas, as well as monitoring residents’ activities in common areas
to ensure safety and security. Respond and handle issues in the
best interest of the resident, building, and organization by
regular identification of opportunities that positively impact the
resident’s experience. Assist Property Manager with running
reports, completing forms, document management and data entry, as
required. Responsible for reviewing and ensuring the relevance,
accuracy and timeliness of data and reporting for purposes of
accountability and client outcomes. Other duties as assigned
MINIMUM QUALIFICATIONS/EXPERTISE: Ability to work with low-income
populations, including those who may be experiencing homelessness,
unstable housing, and/or mental illness required. High school
graduate or equivalent. Ability to work with culturally diverse
populations who are experiencing serious life challenges; chemical
dependency work experience preferred. Developed sense of integrity
and commitment to resident/tenant and customer satisfaction
required. Ability to accurately enter data into computer system for
reporting purposes. Good communications skills, verbal and written
required. Minimum of 1 year of related experience; post-secondary
education preferred. Minimum of 1 year experience with culturally
diverse populations who are experiencing serious life challenges;
chemically dependency work experience preferred. JOB
CLASSIFICATION: Hourly; Part-Time; Non-Exempt PHYSICAL REQUIREMENTS
CPR yes Driving No Operating specialized machinery (additional
assessment may be required) No Walking or standing > 2
hours/shift No Lifting up to 25lbs without assistance No Lifting up
to 50lbs without assistance No Physically restraining clients No
Catholic Charities is an equal opportunity employer. Job
Description Updated: 11/17/2023 Please note this job description is
not designed to cover or contain a comprehensive listing of all
functions that are required of the employee for this job.
Keywords: Catholic Charities, Eau Claire , Housing Support Representative II, Social Services , Saint Paul, Wisconsin
